Rita Theis

Worked with all Customers including expediting orders, order entry, pricing, etc.

Maintained all records in the computer using M2M system.

Purchased all shop and job supplies

Sent billing out to customers

Ran all shop jobs and determined what was needed to purchase to complete them.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.