Volunteer at Stray Rescue of St Louis
Rita Thomas
Risk Management Underwriter
St Louis,MO
Summary
Risk Management Underwriter with expertise in Commercial Auto Insurance. Gifted in evaluating risk and loss potential and developing information for new and renewal policies. Team-oriented with success in building relationships with brokers and sales agents to achieve business goals. Dedicated insurance professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate with strong organizational skills; eager to secure an underwriter position in a friendly, professional environment. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
Work History
Risk Management Underwriter
Enterprise Fleet Management
St. Louis, MO
02.2017 - Current
- Monitor underwriting team's performance and provide mentoring to achieve personal and department production goals.
- Calculate renewal and new business rates based on fleet type and size, loss history, and market rates.
- Manage average of 25 renewals and 20 new business applications per month.
- Manage high volume of emails, phone calls, and policy coverage questions on daily basis.
- Coordinate with internal stakeholders to initiate marketing strategies and meet market penetration and business growth objectives.
- Meet with customers, agents and brokers to negotiate coverage, price and service delivery.
- Drive operational improvements which result in savings and improved profit margins.
- Key player in financial success of profitability of program; achieved 10% program growth in FY20 and FY21.
- Led team project to analyze billing and remittance process, worked across department lines to identify areas of opportunity. This resulted in saving over $100K in billing errors.
- Have consistently achieved high customer satisfaction - average 90% with my business group, versus team average of 83% customer satisfaction.
- Quickly learn new skills and apply them to daily tasks, improving efficiency and productivity.
- Prepare variety of different written communications, reports and documents to ensure smooth operations.
- Actively listen to customers, answer coverage questions, and offer alternate coverage options.
- Work with fleet customers to understand needs and provide excellent service.
- Improve operations through consistent hard work and dedication.
- Identify issues, analyze information and provide solutions to problems.
- Proven successful working within tight deadlines and fast-paced atmosphere
Compliance Support Supervisor
Enterprise Fleet Management
St. Louis, MO
03.2015 - 02.2017
- Coached employees through day-to-day work and complex problems.
- Managed team of 10-15 compliance coordinators
- Helped 6 team members earn promotions
- Established and implemented training programs to maximize team performance.
- Monitored employee and customer interactions to assess quality of service.
- Tracked and documented metrics, and evaluated trends.
- Assisted in system improvements and enhancements, identified billing errors - saved company and our customers over $25K
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Senior Compliance Coordinator
Enterprise Fleet Management
St. Louis, MO
11.2011 - 03.2015
- Reviewed insurance certificates to ensure customers were in compliance with their master lease agreement.
- Successfully mitigated risk exposure with 99.9% compliance rate, and consistently achieved high performance metrics.
- Analyzed and investigated legal representation documents and incoming lawsuits.
- Successfully communicated with attorneys, insurance brokers and carriers to protect and indemnify company from being named in lawsuits
- Assisted management in training new hires, and projects as needed.
- Prepared training programs to improve compliance team performance.
- Collaborated with other teams inside and outside of department in order to cross-train and build knowledge.
Education
Bachelor of Science - Accounting
University of Missouri - St Louis
St Louis, MO 08.1998 - 05.2002
Skills
Trend Analysis
Customer Communication
Computer Skills
Multitasking Abilities
Decision Making
Flexible and Adaptable
Excellent Communication
Time Management
Problem-Solving
Teamwork and Collaboration
Attention to Detail
Company risk management
Compliance risk management
Risk management processes and analysis
Risk management abilities
Risk analysis and management
Risk management skills
Certification
Licensed Producer - Property & Casualty
Interests
Travel
Nature
Foodie
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CISR - Certified Insurance Service Representative
09-2020
Licensed Producer - Property & Casualty
03-2017
Risk Management Underwriter
Enterprise Fleet Management
02.2017 - Current
Compliance Support Supervisor
Enterprise Fleet Management
03.2015 - 02.2017
Senior Compliance Coordinator
Enterprise Fleet Management
11.2011 - 03.2015
Bachelor of Science - Accounting
University of Missouri - St Louis
08.1998 - 05.2002
Additional Information
Additional Work Experience Prior to 2011: I have held Staff Accounting and Business Management roles, and also have 20 years of retail sales experience.