Rita Tigerman

Supervisor: Jeff Stern (571)289-3445

As the administrative manager of the Valley Assistance Network, I was responsible for the delivery of high-quality referrals and service to VAN clients. I lead a team of resource navigators and volunteers to help families connect with a wide variety of community resources all while running the back end of the office as well. This involved linking clients to health and human service agencies, providing advocacy, researching new and creative solutions and providing support and encouragement on their journey to achieve stability. I accomplished all of this while also offering administrative support to my team.

Core Responsibilities:

• Executed administrative responsibilities with meticulous attention to detail
• Consistently provided top-notch customer service even in challenging situations
• I was also in charge of developing and improving internal processes to support volunteers, staff, and overall work flow
• I worked very closely with the Senior Director of Community Engagement to evaluate and implement new programming as well as provided the 'link' between upper management, board members, and staff.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with clients and community partners through account development.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
• Conducted market research to identify client and community needs and adjusted resource availability and access accordingly, increasing client and community satisfaction.

Supervisor: Kaycee Childress (571) 216-7291

Through my efforts as a vital player in The UWNSV'S 2024 Campaign, I was able to bring seven lapsed workplace giving campaigns back into the fold and as a whole, we raised almost a million dollars! I collaborated with volunteers, identified partnerships, and enhanced relationships for UWNSV.

Core Resposibilities:

• Experiential marketing, brand delivery, community program management, and project management.
• Streamlined marketing processes for enhanced efficiency, allowing for faster campaign execution and improved ROI.
• Led market research efforts to identify new growth opportunities and inform product development decisions.
• Implemented data-driven decision making by leveraging analytics tools to track campaign performance and adjust strategies accordingly.
• Developed and executed strategies for the Annual Campaign and major gifts.
• Developed strategic partnerships with key industry influencers to expand brand reach and credibility.
• Coordinated public relations efforts, including press releases, media outreach and event management to increase brand awareness and positive coverage.
• Increased brand visibility by implementing innovative marketing strategies and campaigns.
• Boosted customer engagement through the development of targeted content and social media management.
• Created compelling visual assets, including infographics and videos, to support marketing initiatives and strengthen brand identity.

Principal Broker: Ron Stead

In my position at Equity Homesteads Realty, I played a pivotal role in the establishment of this residential real estate brokerage, overseeing various aspects of the startup process akin to that of a franchise business.

Core Resposibilities:

• Developed marketing strategies, crafted job postings to attract real estate agents, and managed the onboarding process for new agents to ensure seamless integration into our brokerage.
• Served as the primary liaison between corporate entities, the management team, and agents, I ensured the smooth operation of daily activities by providing necessary support and resources
• As a Property Manager, I assumed responsibility for overseeing two office buildings, coordinating tenant needs, maintenance requests, and rental payments through an online platform that I initiated and facilitated
• Created and managed social media platforms and website for brokerage, with focus on marketing initiatives to recruit new agents and attract tenants to rental properties.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.

Principal Broker: Jim Guisewhite (540) 325-0573

In my role as the brokerage and office administrator, I was tasked with various responsibilities aimed at optimizing our commercial real estate business operations.

Core Resposibilities:

• Updated new properties on multiple online platforms, assisted colleagues with tech devices, managed social media accounts and conducted research on land and commercial properties to gather data.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Responded promptly to client calls and emails, maintained office supplies, created marketing materials for presentations to potential clients.
• Overseen office cleaning and physical upkeep during weekends.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
• Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.

• I served as an Operations Coordinator, managing day-to-day tasks, acting as a central contact point, and handling administrative duties
• Responsibilities included organizing meetings, following travel regulations, and managing reservations as a Ticket counter and Gate agent
• Additionally, I worked as a Baggage service agent, ensuring customer satisfaction, and in Ground Operations, servicing aircraft and handling luggage
• In Provisioning, I coordinated food catering and supply replenishment for in-flight crews.
• Collaborated with area managers to evaluate needs and optimize operational plans.
• Provided direction and guidance to internal teams in order to achieve targets.

Ensured smooth operations by efficiently handling various guest needs such as check-ins, reservations, and problem resolution at one of the country's top 5 busiest Marriott Hotels

• Oversaw front desk operations during peak hours, ensuring efficient guest registration and swift issue resolution.
• Demonstrated strong communication skills by successfully handling special guest requests and maintaining effective coordination with housekeeping, Room Service, Maintenance and Security.
• Provided detailed hotel information, collaborated with other departments, maintained customer database, and ensured customer satisfaction through various tasks.
• Streamlined check-in processes for increased efficiency and reduced wait times.
• Maintained accurate inventory levels for hotel supplies, minimizing waste and maximizing cost efficiency.