Supervisor: Jeff Stern (571)289-3445
As the manager of the Valley Assistance Network, I was responsible for the delivery of high-quality referrals and service to VAN clients. I lead a team of resource navigators and volunteers to help families connect with a wide variety of community resources. This involvedlinking them to health and human service agencies, providing advocacy, researching new and creative solutions, and providing support and encouragement on their journey to achieve stability.
Core Resposibilities:
- Executed administrative responsibilities with meticulous attention to detail
- Consistently provided top-notch customer service even in challenging situations
- I was also in charge of developing and improving internal processes to support volunteers, staff, and overall work flow
- I worked very closely with the Senior Director of Community Engagement to evaluate and implement new programming as well as provided the 'link' between upper management, board members, and staff.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with clients and community partners through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Conducted market research to identify client and community needs and adjusted resource availability and access accordingly, increasing client and community satisfaction.