Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rita Troiano

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Food & Beverage Expert

Target
08.2019 - Current
  • Ensuring that grocery items are stocked, meet quality expectations as well as rotating stock.
  • Helping my peers in other departments when needed, prioritizing customer service first.
  • Work well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.


Customer Service Representative

KeyBank
10.2019 - 10.2021


  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Ensuring that grocery items are stocked, meet quality expectations as well as rotating stock.
  • Processed customer transactions promptly, minimizing wait times.

Senior Universal Banker

Fairport Savings Bank
04.2015 - 10.2019


  • Balanced teller drawers,ATM and branch cash vaults daily, maintaining accuracy and security of large sums of currency.
  • Delivered exceptional customer service by consistently going above and beyond to address concerns or resolve issues, leading to increased client retention rates.
  • Mentored junior bankers and tellers to enhance their skills and knowledge.
  • Assisted branch manager in exceeding sales goals through cross-selling and upselling various financial products.
  • Ensured adherence to anti-money laundering protocols through diligent verification of customer identification documents during account opening procedures.
  • Promoted a positive work environment by recognizing employee accomplishments and addressing performance concerns in a constructive manner.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Processed wire transfers, stop payments, account transfers and accounting transactions.
  • Cross-sold loans and other bank products.
  • Monitored and verified suspicious activity on customer accounts.
  • Trained new hires on customer service policies and procedures.
  • Generated monthly reports on customer activity.
  • Performed Loan Closings such as Home Equity Line of Credit, Business Loans, Personal Loans etc.
  • Obtained Notary License.

Education

Associate of Arts - Business Administration

Monroe Community College
Rochester, NY
06.2017

Skills

Friendly, Positive Attitude

Teamplayer

Customer Service

Problem-Solving

Attention to Detail

Dependable and Responsible

Computer Skills (Microsoft Word, Excel, PowerPoint, Outlook)

Organizational Skills

Critical Thinking

Timeline

Customer Service Representative

KeyBank
10.2019 - 10.2021

Food & Beverage Expert

Target
08.2019 - Current

Senior Universal Banker

Fairport Savings Bank
04.2015 - 10.2019

Associate of Arts - Business Administration

Monroe Community College

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Rita Troiano