Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rita Valencia

Globe,AZ

Summary

Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.

Overview

26
26
years of professional experience

Work History

Front Desk Receptionist

Canyonlands Healthcare
04.2023 - Current
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Call list to fill in gaps.
  • Call Patients to fill appointment on blitz days. Appointments for Well women exams, Sports physicals and Medicare annual exam's.

Front Desk Receptionist

Cobre Valley Regional Medical Center
04.2022 - 04.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Call list to fill in the gaps
  • Verifying insurance and correctly inputting in charts
  • Compiled information from files and research to satisfy information requests.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Office Manager

Copper Vista Dental
07.2012 - 03.2022
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Coordinated special projects and managed schedules.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Managed office operations while scheduling appointments for department managers.
  • Maintained computer and physical filing systems.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managing the recall list and calling patients to schedule treatment.

Customer Service Representative/Teller Supervisor

Bank Of The West
01.1999 - 07.2012
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities
  • Vault Teller
  • ATM Teller
  • Merchant Teller
  • Safe Deposit Auditor
  • End of day balancing
  • Monthly branch count

Education

American Bank Teller School
1988

San Manuel High School
San Manuel, AZ
1988

Skills

  • Team Building
  • Quality Assurance
  • Recruitment and Hiring
  • Complex Problem Solving
  • Decision Making
  • Performance Management
  • Motivational Leadership
  • Schedule Coordination
  • Handling Customer Complaints
  • Coaching and Mentoring
  • Honesty and Integrity
  • Customer Service Management
  • Payroll Administration
  • Ability to communicate on the phone effectively
  • Verbal and Written Communication

Timeline

Front Desk Receptionist

Canyonlands Healthcare
04.2023 - Current

Front Desk Receptionist

Cobre Valley Regional Medical Center
04.2022 - 04.2023

Office Manager

Copper Vista Dental
07.2012 - 03.2022

Customer Service Representative/Teller Supervisor

Bank Of The West
01.1999 - 07.2012

American Bank Teller School

San Manuel High School

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Rita Valencia