Rita Wade
Compton
Summary
Dynamic pharmacy technician with 6+ years of diverse retail and outpatient experience. Bilingual in Spanish and versed in prescription dispensing, insurance claim processing, and customer service. Holds Pharmacy Technician Certification, License, and CPR/BLS qualifications. Board-certified Pharmacy Technician excited to bring several years of experience to growing team. Well-versed in all elements of medication dispensing, regulatory compliance, and drug inventory control. Highly proficient in building lasting relationships with patients and customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician, CPhT
Mercy South Gate pharmacy
South Gate
03.2025 - 10.2025
- Scheduled and coordinated monthly outcomes for efficient process management.
- Reconciled registers to ensure accurate financial reporting.
- Ordered medications via Cardinal, API, Masters, and McKesson systems.
- Administered immunizations and processed specialty medications efficiently.
- Managed prior authorizations and facilitated medication adherence programs.
- Conducted med sync to optimize patient medication regimens.
- Processed INMAR for expired medications and arranged returns for credits.
- Handled advanced billing and corrected claim errors for 340 B, Medicare Part B and D.
- Maintained and operated Parata, Kirby Lester, and Script Pro Automatic Dispensing Machines.
Executed routine maintenance to ensure reliability of dispensing operations.
Addressed technical issues with Automatic Dispensing Machines using effective troubleshooting techniques.
Analyzed operational performance to enhance machine efficiency and reduce downtime. - Trained new pharmacy technicians on procedures and best practices effectively.
- Supervised daily pharmacy operations to ensure compliance with safety protocols.
- Managed inventory levels and ordered medications as needed for optimal supply.
- Assisted pharmacists in preparing and dispensing prescription medications accurately.
- Communicated with healthcare providers regarding prescription clarifications and patient needs.
- Implemented process improvements to enhance workflow efficiency within the pharmacy team.
- Collaborated with staff to maintain a clean and organized pharmacy environment.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Managed day-to-day operations of the pharmacy department including staffing schedules.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Maintained clean and organized pharmacy shelving and work areas.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Reviewed orders for completeness, accuracy, and compliance with applicable laws and regulations.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Monitored staff productivity levels and provided guidance when needed.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Answered telephones to respond to questions or requests.
- proficient in utilizing electronic health record systems(EHR) including; Epic and Allscripts
Outpatient Pharmacy Technician II
Los Angeles LGBT Hospital
Los Angeles
03.2023 - 03.2025
- Assisted in preparing and dispensing prescriptions, including labeling and counting medications for outpatient clients.
- Processed insurance claims and resolved coverage issues for patient prescriptions.
- Provided bilingual customer service in English and Spanish, addressing patient inquiries and supporting pharmacists.
- Entered new prescriptions and insurance information accurately to ensure timely medication delivery.
- Monitored refill requests via phone and app, ensuring prompt medication dispensing.
- Conducted data entry for specialty medications, processing claims and performing prior authorizations.
- Trained new hires on prescription processing and customer service protocols.
- Maintained pharmacy workflow by performing closing tasks and managing inventory.
- proficient in utilizing electronic health record systems(EHR) including; Epic and Allscripts
Store Manager / pharmacy technician
CVS Pharmacy
02.2018 - 12.2022
- Delivered bilingual customer service in English and Spanish, assisting patients with prescription pickups and drop-offs.
- Processed private, commercial, and Medicare insurance claims, resolving issues to ensure accurate billing.
- Typed and filled prescriptions while managing inventory and conducting return-to-stock processing.
- Trained pharmacy clerks and newly licensed technicians in effective prescription processing techniques.
- Prepared vaccines and provided assistance during pre- and post-vaccination care sessions.
- Managed pharmacy workflow tasks including scheduling, payroll, and review of employee time cards.
- Oversaw store operations focusing on loss prevention, merchandising, and achievement of sales goals while supporting pharmacy functions.
- Supervised daily store operations and ensured compliance with company policies.
- Managed inventory control and stock replenishment to maintain product availability.
- Trained and mentored staff on customer service best practices and operational procedures.
- Oversaw cash management, including deposits and register reconciliation processes.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Collaborated with corporate teams to execute initiatives aligned with business goals.
- Recruited, trained and supervised new employees.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
Education
High School Diploma -
Crenshaw High School
5010 11th Ave Los Angeles, CA 9004206.2011
Skills
- Fluent in Spanish/English
- Medication ordering
- Prior authorization management
- Immunization administration
- Claim resolution
- EHR utilization
- Inventory management
- Customer service
- Staff training
- Team collaboration
- Attention to detail
- Effective communication
- Troubleshooting techniques
- Time management
- Proper labeling procedures
- Pharmaceutical calculations
- Inventory control
- Insurance billing
- Workflow optimization
- Pharmacy operations management
- FDA compliance
- Medication dispensing
- HIPAA
- New hire onboarding
- Prescription processing
- Advanced math skills
- Problem-solving skills
- Staff development
- Adaptability and flexibility
- Professionalism
Certification
- Pharmacy Technician License
- Pharmacy Technician Certification
Additional Information - Professional References
- Dr. Vithuy Pham (PharmD) Mercy Southgate Pharmacy (714)383-1184
- Dr. Greg Bowles (PharmD) Jeffrey Goodman Specialty Pharmacy (323)336-4436
- Dr. Jerome Mo (PharmD) Florence Pharmacy and Supply Store-Mercy Pharmacy Group (626)252-1935
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Lead Pharmacy Technician, CPhT
Mercy South Gate pharmacy
03.2025 - 10.2025
Outpatient Pharmacy Technician II
Los Angeles LGBT Hospital
03.2023 - 03.2025
Store Manager / pharmacy technician
CVS Pharmacy
02.2018 - 12.2022
High School Diploma -
Crenshaw High School