Rita F Reynolds
Baton Rouge,LA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Demonstrated ability as Paraprofessional to foster positive relationships with students, parents and colleagues. Committed to providing culturally responsive support, meeting diverse needs of students. Patient demeanor creates environment where students feel comfortable asking questions while learning new concepts.
Overview
41
41
years of professional experience
Work History
Paraprofessional
EBR Schools
10.2021 - 09.2024
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
Customer Service Supervisor
United States Post Office
03.2017 - 04.2021
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
Customer Service Sales Associate/Clerk
United States Post Office
03.1985 - 03.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Steno/Intake Clerk
State of Louisiana Rehabilitation Service
06.1983 - 03.1985
- Supported administrative staff with various tasks such as filing, copying, faxing, and mail distribution as needed.
- Expedited appointment scheduling by promptly answering phone inquiries and coordinating optimal time slots for both staff and clients.
- Enhanced customer satisfaction with prompt and accurate data entry, ensuring timely processing of crucial documents.
- Assisted clients in completing necessary forms, providing clear explanations of required documentation and procedures.
- Increased efficiency by accurately inputting client information into the database system upon arrival, minimizing wait times.
Education
Executive Secretary - Secretarial Studies And Office Administration
Spencer Draughn Business College
Baton Rouge, LA05.1982
Skills
Supervision and time management, ability to access workload and assign tasks based on individual employee skills, communication and customer complaint resolution, contract negotiation, mediation, and resolution
Timeline
Paraprofessional
EBR Schools
10.2021 - 09.2024
Customer Service Supervisor
United States Post Office
03.2017 - 04.2021
Customer Service Sales Associate/Clerk
United States Post Office
03.1985 - 03.2017
Steno/Intake Clerk
State of Louisiana Rehabilitation Service
06.1983 - 03.1985
Executive Secretary - Secretarial Studies And Office Administration
Spencer Draughn Business College
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