Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Ritah Nabadda

Summary

Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.

Overview

12
12
years of professional experience

Work History

Remote Digital Banking Representative

Flushing Bank
09.2021 - Current
  • Managing customer expectations by clarifying needs, identifying options and recommending products and services.
  • Managing high-volume of inbound and outbound customer calls.
  • Training and supervising new employees to promote overall team productivity and consistent service.
  • Performing special services for customers, ordering bank cards and checks.
  • Maintaining strong call control and quickly worked through scripts to address problems.
  • Delivering fast, friendly and knowledgeable service for routine questions and service complaints.
  • Building sustainable relationships and engaging customers by going extra mile.
  • Auditing customer account information to identify issues and develop solutions.
  • Pursuing networking opportunities to advance client relations skills and enhance customer satisfaction.
  • Helping clients navigate online systems within established frameworks to obtain services.
  • Resolving customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Updating customer accounts, addresses and contact information within call management databases.
  • Processing customer account changes with proprietary software.
  • Handling escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Answering incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Developing and maintaining positive customer relations and coordinating with team members to properly handle requests and questions.
  • Greeting customers warmly to set tone of customer experience and providing welcoming and friendly atmosphere.
  • Evaluating customer needs and feedback to drive product and service improvements.
  • Optimizing customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducting regular reviews of operations and identifying areas for improvement.

Senior Relationship Banker

Bank of America
08.2019 - 03.2020


  • Completed thorough and accurate documentation for money movements, deposits or withdrawals.
  • Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
  • Complied with security procedures and protocols when opening and closing bank vault.
  • Participated in training and mentoring of new associates, assisting with onboarding .
  • Suggested tactics to improve banking functions and products.
  • Worked with clients to address and respond to client and partnership management issues.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Increased daily sales by upselling banking products and financial services to customers.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities
  • Assisted customers with banking needs and inquiries.
  • Educated customers on online banking and mobile banking applications.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Maintained friendly and professional customer interactions.
  • Generated monthly reports on customer activity and customer feedback.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Cross-sold credit cards, loans and other bank products.
  • Executed wire transfers, stop payments and account transfers.
  • Trained new hires on customer service policies and procedures.
  • Monitored and verified suspicious activity on customer accounts.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Calculated fees due, interest and change for customer transactions.

Relationship Banker

Guaranty Bank
09.2016 - 03.2018
  • Represented Guaranty Bank as a champion of hardworking people to provide exceptional customer service through educating customers on our products and solutions to help them achieve their financial dreams.
  • Provided exceptional customer service through presenting solutions to customer's financial situations and accurately processing customer transactions in accordance with bank policies.
  • Built strong relationships with customers to fully understand their banking needs.
  • Assumed responsibility in absence of the Branch Manager and Assistant Branch Manager.
  • Followed up on sales leads, open new accounts, and recommend alternative solutions based on customer's banking needs.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Developed summaries to assess each client's participation level and determine targets for follow-up plans.
  • Engaged departments in customer satisfaction initiatives to uplift service ratings.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Verified customer identity and reviewed documentation for accuracy.
  • Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
  • Provided customers with additional information regarding account services.
  • Collected customer information and completed new account forms.
  • Maintained customer records and updated account information.


Relationship Manager

ORIENT BANK LIMITED
05.2013 - 10.2015


  • Assisted customers with opening new accounts.
  • Prepared monthly activity and performance reports for branch Business Managers.
  • Reviewed new credit applications; perform analysis and present recommendations based on bank's policies and procedures.
  • Contributed to the design and implementation of acquisition strategies for commercial accounts, including leads from existing clients, door to door, telesales, and cross selling as well as carrying out brand activation to generate awareness.
  • Established monthly performance objectives of ~2 billion shillings in liabilities and ~1 billion shillings in assets.
  • Conducted quarterly performance appraisals.
  • Managed client communications related to daily transactions, service delivery and operational controls.
  • Identified opportunities for new client acquisition by leveraging products and services.
  • Researched client business needs and scheduled appointments to discuss new opportunities.
  • Drove sales using excellent negotiation, communication and problem-solving skills.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Created and maintained databases to track customer discussions and preferences for accurate, updated records.
  • Monitored customer feedback and generated reports to identify areas of improvement.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed customer surveys to measure customer satisfaction and identify areas of improvement.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
  • Developed and managed relationships with vendors to establish cost-effective products and services.
  • Developed loyalty programs to reward and maintain customer retention.
  • Facilitated workshops and seminars to educate customers on product features and benefits.


New Business Executive

STANDARD CHARTERED
06.2012 - 04.2013


  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.
  • Maintained current knowledge of evolving changes in marketplace.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Presented professional image consistent with company's brand values.
  • Negotiated prices, terms of sales and service agreements.
  • Developed, maintained and utilized diverse client base.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Set and achieved company defined sales goals.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

Bachelor of Arts - Business Computing

MAKERERE UNIVERSITY BUSINESS SCHOOL

MBA - Business Analytics

William Paterson University of New Jersey
Wayne, NJ
07.2024

Skills

  • Microsoft Word, Excel, PowerPoint,R Python
  • Relationship management
  • Teller background
  • Customer service professional
  • Money handling
  • Inbound and outbound calling
  • Direct sales
  • Microsoft Office
  • Exceptional customer service
  • Excellent communication skills
  • Strong sense of banking ethics
  • Supervision & leadership
  • Call control skills
  • Call center operations
  • Telephone Reception
  • Customer Support
  • Data Entry Proficiency
  • Python Programming
  • Machine Learning
  • Advanced Excel
  • Data Exports
  • Data Mining
  • Business Analysis
  • Client Relationship Management
  • Data Collection

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Remote Digital Banking Representative

Flushing Bank
09.2021 - Current

Senior Relationship Banker

Bank of America
08.2019 - 03.2020

Relationship Banker

Guaranty Bank
09.2016 - 03.2018

Relationship Manager

ORIENT BANK LIMITED
05.2013 - 10.2015

New Business Executive

STANDARD CHARTERED
06.2012 - 04.2013

Bachelor of Arts - Business Computing

MAKERERE UNIVERSITY BUSINESS SCHOOL

MBA - Business Analytics

William Paterson University of New Jersey

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Ritah Nabadda