Ritah Namuwaya
Kampala
Summary
Experienced Head Therapist with a strong focus on team collaboration and delivering personalized therapy approaches. Known for implementing effective communication strategies and problem resolution techniques that enhance client experiences and improve overall wellness outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Head Therapist
Calabash Spa Munyonyo
Kampala
01.2022 - Current
- Delivered therapy sessions to guests, enhancing relaxation and wellness through targeted techniques.
- Collaborated with wellness team to design personalized treatment plans for clients.
- Assessed client needs through consultations and developed tailored therapy approaches.
- Guided guests in holistic health practices and self-care routines, empowering them to maintain well-being.
- Utilized massage therapy techniques to relieve tension and promote physical well-being.
- Maintained a clean and organized therapy environment for optimal guest experience.
- Trained junior therapists in best practices and effective client communication skills.
- Ensured adherence to health and safety standards in all therapeutic practices.
- Created and introduced innovative therapeutic treatments, addressing diverse client needs.
- Attended conferences, seminars, and workshops related to mental health topics.
- Assessed client needs and developed appropriate intervention strategies based on those needs.
- Provided individual counseling sessions to clients.
- Trained staff on effective strategies for working with clients in a therapeutic setting.
- Implemented crisis management protocols during emergency situations.
- Coordinated referrals from other medical professionals seeking specialized treatment for their patients.
Therapist
Marasa Africa hotels/ Lodges East Africa
Kampala
03.2019 - 10.2021
- Conducted individual and group therapy sessions addressing diverse client needs to promote emotional well-being.
- Developed tailored treatment plans leveraging client assessments and feedback to enhance therapeutic outcomes.
- Collaborated with multidisciplinary teams to enhance guest wellness programs.
- Implemented relaxation techniques and stress management strategies for clients.
- Facilitated workshops on mental health awareness for staff and guests to improve understanding and support for mental health issues.
- Maintained accurate client records and documentation in compliance with regulations.
- Provided crisis intervention support to guests in stressful situations.
- Educated clients on evidence-based treatments to enhance their understanding of the therapeutic process.
- Engaged in continuous professional development to stay current with therapy trends.
Spa Supervisor/therapist
Pearl of Africa Hotel Kampala [Carlson]
Kampala
01.2016 - 08.2017
- Supervised daily spa operations, maintaining high service standards and enhancing guest experiences.
- Trained and mentored staff on spa treatments and customer service techniques.
- Coordinated scheduling for treatments and staff shifts to maximize service availability.
- Implemented inventory management procedures for spa supplies and products.
- Developed and maintained strong client relationships through personalized services.
- Managed customer inquiries and resolved issues to enhance guest satisfaction.
- Ensured compliance with health and safety regulations in all spa activities.
- Organized promotional events to attract new clients and increase awareness of spa services.
Therapist/Back up Receptionist
Serena Hotel Golf Resort.
Kampala
04.2015 - 2016
- Facilitated therapy sessions to enhance guest wellness and relaxation outcomes.
- Partnered with staff to design tailored treatment plans that addressed individual client needs.
- Utilized various therapeutic techniques to address individual client needs.
- Guided clients in developing coping skills to effectively manage symptoms of mental illness and emotional distress.
- Conducted initial assessments of clients to determine presenting issues and develop treatment plans.
- Monitored client's progress throughout the course of therapy by tracking goals set in treatment plan.
- Identified environmental factors that may be contributing to client's symptoms and collaborated with them to create an action plan for change.
- Educated clients on evidence-based treatments to enhance their understanding of the therapeutic process.
- Provided psychoeducation on topics such as stress management, anger management, parenting skills.
- Assisted in organizing wellness workshops and events at the resort.
- Attended trainings, workshops related to current trends in the field of psychology, mental health counseling.
- Participated in regular case reviews with other clinicians to discuss client progress.
- Created documentation including assessment notes, treatment plans, progress notes, discharge summaries and referrals.
Education
High School Diploma -
Tiner International School/college of Beauty
Kampala03-2014
A Level - UACE
Mackay College
Kampala11-2011
O Level - UCE
Mackay College
Uganda10-2009
Skills
- Therapy techniques
- Crisis intervention
- Client assessment
- Client relationship management
- Workshop facilitation
- Staff training
- Supervision and mentoring
- Organizational skills
- Problem resolution
- Communication strategies
- Team collaboration
- Emotional intelligence
Languages
English
Professional
German
Professional
Certification
- First aid and Fire fighting Training Certificate
Timeline
Head Therapist
Calabash Spa Munyonyo
01.2022 - Current
Therapist
Marasa Africa hotels/ Lodges East Africa
03.2019 - 10.2021
Spa Supervisor/therapist
Pearl of Africa Hotel Kampala [Carlson]
01.2016 - 08.2017
Therapist/Back up Receptionist
Serena Hotel Golf Resort.
04.2015 - 2016
High School Diploma -
Tiner International School/college of Beauty
A Level - UACE
Mackay College
O Level - UCE
Mackay College