Overview
Work History
Education
Timeline
Generic

Rita L. Crews

Stevensville,MT

Overview

46
46
years of professional experience

Work History

Substitute Teacher, K-12

Victor Schools
02.2013 - 05.2023
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.

Office Manager, Tax Specialist

H & R Block Tax Services
01.2009 - 03.2011
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Updated reports, managed accounts, and generated reports for company database.
  • Coordinated special projects and managed schedules.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Reported to senior management on organizational performance and progress toward goals.
  • Client relations and improving employee retention.
  • Oversaw banking , POS, end of day reconciliation for deposit

Manager's Assistant

Schroeder Log Home & Supply
06.2006 - 01.2011
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Utilized [Software] to create and edit correspondence, documents, and materials.
  • Responded to and directed incoming calls and other communication.
  • Coordinated and scheduled shipping & receiving arrangements of products and tools ordered by a nationwide customer base with specialized housing needs.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Customer Service Representative

DIRECTV
04.2007 - 06.2008
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.

Pharmacy Technician

Walmart
11.2000 - 02.2003
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Entered and processed patients' prescriptions into internal system.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted, measured and compounded medications following standard procedures.
  • Managed opening and closing duties for pharmacy.

Owner, Owner/Truck Operator, Warehouse Manager,

P.A.S., TKS Trucking, Special Service Frt.
07.1977 - 08.1989
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Managed day-to-day business operations.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Inter & Intra State CDL Truck Driver. 48 states, Canada & Mexico
  • Domestic & International freight, with dealings with customs and other government entities.
  • Handled Hazardous Materials, Live stock,Lab Animals and Domestic Pets International and Domestic.
  • Dispatch upwards of 50 local and OTR drivers both regular runs and special deliveries.

Education

High School Diploma -

Woodward Academy
College Park, GA

Certified Nursing Assistant - Senior And Hospice Care

Life Long Learning Center
Missoula, MT

Timeline

Substitute Teacher, K-12

Victor Schools
02.2013 - 05.2023

Office Manager, Tax Specialist

H & R Block Tax Services
01.2009 - 03.2011

Customer Service Representative

DIRECTV
04.2007 - 06.2008

Manager's Assistant

Schroeder Log Home & Supply
06.2006 - 01.2011

Pharmacy Technician

Walmart
11.2000 - 02.2003

Owner, Owner/Truck Operator, Warehouse Manager,

P.A.S., TKS Trucking, Special Service Frt.
07.1977 - 08.1989

High School Diploma -

Woodward Academy

Certified Nursing Assistant - Senior And Hospice Care

Life Long Learning Center

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Rita L. Crews