Compassionate healthcare professional with experience across urgent care and long-term care settings. Adept at delivering high-quality patient support as both a Certified Nurse Aide and Medical Assistant. Proven ability to adapt to dynamic environments, manage diverse patient needs, and collaborate with multidisciplinary teams. Committed to promoting dignity and safety in all care interactions.
Delivering compassionate patient care to 10–15 residents daily, assisting with activities of daily living (ADLs), including bathing, dressing, mobility, and feeding.
- Monitored and documented vital signs, blood glucose levels, and changes in patient condition, promptly reporting concerns to supervising nurses.
- Supported dementia and Alzheimer’s patients using person-centered care techniques, reducing agitation incidents by 30% through consistent routine adherence.
- Collaborated with interdisciplinary teams (RNs, LPNs, therapists) to implement individualized care plans, ensuring alignment with physicians’ orders.
- Maintained strict infection control standards, sanitizing equipment and patient rooms to meet Hawaii Department of Health regulations.
Key Contributions:
- Adapted seamlessly to 5+ facility environments, mastering varying EHR systems (e.g., PointClickCare, MatrixCare) within 1–2 shifts.
- Recognized by supervisors for exceptional teamwork during understaffed shifts, covering additional patient assignments without compromising care quality.
- Provided emotional support to families, explaining care procedures and fostering trust in facility services.
Provided high-quality patient care by assisting physicians with examinations, treatments, and procedures, ensuring compliance with medical protocols and safety standards.
- Conducted patient intake, including vital signs, medical history documentation, and chief complaint assessment, to facilitate accurate diagnosis and treatment.
- Administered medications, vaccinations, and basic wound care under physician supervision.
- Performed phlebotomy, specimen collection, and basic laboratory tests, ensuring proper handling and accurate results.
- Managed electronic health records (EHR), updating patient information, and maintaining confidentiality in compliance with HIPAA regulations.
Leadership Responsibilities:
- Supervised and trained new medical assistants, providing guidance on clinic protocols, patient care techniques, and EHR systems.
- Coordinated daily workflows, ensuring efficient patient flow and timely completion of tasks.
- Acted as a liaison between clinical staff and management, addressing concerns and implementing process improvements.
Inventory and Supply Management:
- Monitored and maintained inventory levels of medical supplies, medications, and equipment, ensuring availability for daily operations.
- Conducted regular audits of supplies, identified shortages, and placed orders to replenish stock.
- Implemented an organized system for tracking expiration dates and rotating stock to minimize waste.
- Collaborated with vendors to negotiate pricing and ensure timely delivery of supplies.
As a Medical Assistant Instructor at Kaplan College, my role involved providing instruction and guidance to students pursuing a career in the medical assisting field. Key responsibilities included:
- Developing and delivering engaging lesson plans and lectures on medical assisting topics, procedures, and best practices.
- Demonstrating clinical skills and techniques to students in a hands-on learning environment.
- Providing mentorship and academic support to students to help them succeed in their coursework and clinical training.
- Evaluating student performance through assessments, exams, and practical demonstrations.
- Offering feedback and guidance to help students improve their skills and knowledge in medical assisting.
- Collaborating with colleagues and staff to enhance the quality of the medical assistant program curriculum.
- Staying current with industry trends, regulations, and advancements in medical assisting to ensure students receive relevant and up-to-date education.
- Upholding educational standards and fostering a positive learning environment for students.
Throughout my experience as a Medical Assistant Instructor at Kaplan College, I demonstrated a passion for teaching, a commitment to student success, and a strong understanding of medical assisting practices and principles.
As a Medical Assistant Lead Supervisor at a cardiovascular center, my role involved overseeing the medical assistant team and coordinating daily operations to ensure efficient and high-quality patient care. Key responsibilities included:
- Leading and supervising a team of medical assistants, providing guidance, training, and support.
- Scheduling and assigning tasks to medical assistants to optimize workflow and patient care delivery.
- Ensuring compliance with protocols, procedures, and regulatory requirements in a cardiovascular care setting.
- Collaborating with healthcare providers to coordinate patient appointments, tests, and procedures.
- Performing medical assistant duties, such as taking vital signs, assisting with examinations, and maintaining patient records.
- Handling patient inquiries, resolving issues, and ensuring a positive patient experience.
- Participating in quality improvement initiatives and contributing to the enhancement of patient care services.
- Maintaining inventory of medical supplies and equipment, and coordinating their procurement as needed.
In this leadership role at the cardiovascular center, I demonstrated strong organizational skills, effective team management, clinical expertise, and a commitment to delivering exceptional patient care in a specialized healthcare setting.
As a Health Care Assistant at a top 10 teaching university, I provided essential support to healthcare professionals, assisted with patient care tasks, ensured a safe environment, collaborated with healthcare teams, maintained patient confidentiality, and followed healthcare protocols. Demonstrated a commitment to excellence in patient care and contributing to the educational mission of the university.
As a Lead Medical Assistant at a gastroenterology clinic, I supervised and coordinated the medical assistant team, assisted healthcare providers in gastroenterology procedures, managed patient intake processes, ensured clinic compliance with protocols, coordinated patient care, and maintained accurate medical records. Demonstrated strong leadership, clinical skills, and commitment to quality care in a specialized medical setting.
As a Patient Care Technician, I provided direct care to patients, monitored vital signs, assisted with daily activities, maintained a clean environment, communicated effectively with the healthcare team, and ensured patient comfort and safety. Demonstrated compassion, attention to detail, and strong communication skills in delivering high-quality patient care.
As a Medical Assistant Intern at the County Health Department, I supported healthcare professionals, gained hands-on experience in patient care and public health initiatives, assisted with administrative tasks, and learned clinical skills under supervision. Demonstrated a commitment to learning and contributing to community health initiatives during the internship.
Basic Life Support (BLS) – American Heart Association: HAWAII (Exp: 8/2026)
CLINICAL SKILLS
Advanced patient care coordination and triage
- Proficient in vital signs measurement, phlebotomy, EKG, and wound care
- Administering medications/vaccinations under physician supervision
- Infection control and sterilization protocols (OSHA/CLIA compliance)
- Assisting with minor surgical procedures and diagnostic tests
- Patient education on medications, post-treatment care, and health maintenance
ADMINISTRATIVE SKILLS
- EHR/EMR proficiency (eg, Epic, Cerner, AthenaHealth)
- Medical billing, coding (CPT/ICD-10), and insurance verification
- Appointment scheduling and patient flow optimization
- Inventory management and supply ordering
- Regulatory compliance (HIPAA, OSHA, CLIA)
- Data entry and maintaining accurate patient records
LEADERSHIP & MANAGEMENT SKILLS
- Supervising and mentoring a team of medical assistants
- Conducting staff training and performance evaluations
- Delegating tasks and managing shift schedules
- Quality assurance audits and process improvement initiatives
- Conflict resolution and interdepartmental collaboration
- Developing workflows to enhance clinic efficiency
- Recognized as the Best Advocate and Activist in the community for exemplary dedication and commitment to advocating for important social issues.
- Ranked number one in community engagement for representation, actively championing the voices of marginalized groups and promoting inclusivity and diversity.
- Running an impactful open mic event for mental health awareness, suicide prevention, and overdose awareness. This event provided a platform for individuals to share their stories and experiences, fostering a supportive community environment.
- Organized Narcan deployment training during the open mic event, equipping attendees with life-saving skills to respond to opioid overdoses effectively and potentially save lives.
- Received accolades for the successful execution of the mental health awareness event, which raised awareness, promoted dialogue, and encouraged community involvement in addressing mental health challenges and suicide prevention