Ritambra Verma
Galloway,NJ
Summary
Proactive Director of Revenue Management with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice.
Overview
23
23
years of professional experience
Work History
Director of Hotel Sales & Revenue Optimization
Resorts Atlantic City
01.2020 - Current
- Handled financial activities such as setting room rates, Casino ADT level, daily Operations Forecast, establishing budgets and attending P&L
- Developed and implemented promotional strategies to increase occupancy & ADR
- Hosted a weekly Hotel Yield meeting giving an overview of upcoming weekend & upcoming 50 days.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Created and managed accurate occupancy forecasts and budgets.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Responsible for the supervision of Sales Managers & Sales Coordinators
- Distributed leads to Sales Managers with Rate & block suggestions.
- Ran reports from Sales Force
- Complied with established internal controls and policies.
- Checked vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Analyzed business processes to identify cost savings and operational efficiencies.
Director of Revenue Management
Resorts Atlantic City
02.2014 - 01.2020
- Handled financial activities such as setting room rates, Casino ADT level, daily Operations Forecast, establishing budgets and attending P&L
- Developed and implemented promotional strategies to increase occupancy & ADR
- Hosted a weekly Hotel Yield meeting giving an overview of upcoming weekend & upcoming 50 days.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Created and managed accurate occupancy forecasts and budgets.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Complied with established internal controls and policies.
- Checked vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Analyzed business processes to identify cost savings and operational efficiencies.
Casino Servies Manager
Resorts Atlantic City
12.2010 - 02.2014
- Oversaw Casino Reservations & PBX departments
- worked with Hotel Operations & Player Development departments on regular basis
- Interviewed, hired and trained new PBX & Call Center Employees.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
- Worked with Director of Revenue Management to set Casino ADT levels.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Monitored team's performance and gave feedback when necessary.
Casino Services Supervisor
Resorts Atlantic City
05.2005 - 12.2010
- Supervised VIP Reservations Department
- Interviewed, hired and trained new Call Center Employees.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Monitored team's performance and gave feedback when necessary.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Front Office Shift Manager
Hilton Atlantic City
06.2000 - 05.2005
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Attended staff meetings and brought issues to attention of upper management.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Education
Bachelor of Science - Major in Computer Science & Minor in Mathematics
Stockton University
Galloway, NJ12.2001
Skills
- Revenue Management System & Booking Engine
- LMS
- Strategic and Financial Planning
- Excellent Team Leadership
- MS Office
- Budget Monitoring
- Revenue Performance
Timeline
Director of Hotel Sales & Revenue Optimization
Resorts Atlantic City
01.2020 - Current
Director of Revenue Management
Resorts Atlantic City
02.2014 - 01.2020
Casino Servies Manager
Resorts Atlantic City
12.2010 - 02.2014
Casino Services Supervisor
Resorts Atlantic City
05.2005 - 12.2010
Front Office Shift Manager
Hilton Atlantic City
06.2000 - 05.2005
Bachelor of Science - Major in Computer Science & Minor in Mathematics
Stockton University
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