Rita M. Davis CPhT.

• Facilitated communication between pharmacists, doctors, nurses, insurance companies, and other healthcare provider's including patient assistance programs.
• Received patient calls and successfully resolved or escalated calls.
• Processed third-party payments for prescriptions using appropriate software programs.
• Resolved insurance claims issues as needed.
• Maintained accurate records of patient profiles and prescriptions.
• Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
• Teamed with peers, technicians and pharmacists to prioritize and complete orders.

Effectively teach AHA BLS and Heartsaver CPR AED and First Aid according to AHA guidelines and curriculum.

Employed variety of teaching styles to respond to needs of diverse learners.

• Adapted teaching methods based on the physical, emotional and intellectual capabilities of students.
• Evaluated performance of students and made provisions to meet learning needs.
• Attended meetings, training and activities to enhance skills and credentials.
• Maintained accurate records of attendance, grades and assessments for all students in the course.
• Provided individualized instruction to students to improve their academic performance.
• Kept up-to-date with advancements in subject area knowledge by attending conferences or workshops.
• Collaborated with other instructors on curriculum development projects and interdisciplinary initiatives.
• Observed and evaluated student performance and development and provided appropriate feedback on work.
• Coordinated and facilitated training, encouraging group participation and ownership.
• Utilized multimedia technologies such as audio-visual equipment, computers or video projectors when teaching classes.

• Provided individualized instruction to students as needed to ensure successful completion of course material.
• Instructed students on proper medication labeling requirements according to state regulations.
• Conducted lectures, labs, seminars, and other instructional activities to teach students about basic pharmaceutical principles and techniques.
• Maintained records of student attendance and grades, ensuring accuracy and completeness of all documentation.
• Collaborated with faculty members to develop innovative teaching methods to enhance student learning outcomes.
• Participated in faculty meetings discussing topics relating to teaching methodology or educational initiatives.
• Evaluated textbooks and other resources necessary for successful completion of courses.
• Advised program directors on changes needed in curriculum design or delivery methodologies based on industry trends.
• Monitored student performance during laboratory exercises to ensure safety procedures were followed correctly.
• Organized field trips for students to observe pharmacists in various healthcare settings.
• Prepared quizzes and exams that accurately assessed student comprehension of subject matter.
• Served as a mentor for students by providing guidance on academic issues such as study habits and test taking strategies.
• Counseled students regarding career paths within the pharmacy industry upon graduation.
• Developed and implemented assessment tools to evaluate student progress throughout the semester.
• Created and maintained course outlines, lesson plans, and related materials for pharmacy technician courses.
• Provided feedback on student performance through verbal communication or written evaluations.
• Assessed students' knowledge and skills through assignments and exams.
• Initiated new learning methods to ensure total student comprehension while maximizing learning time.
• Taught students how to intervene in medical emergencies and how to perform head to toe assessments.
• Held clinical simulation projects and provided each student with individual feedback.
• Upheld patient safety standards by supervising students during medication administration.
• Passed out syllabi and informed students of course standards and learning objectives.
• Provided feedback to students on their performance in BLS classes.
• Assessed student knowledge through written exams and practical skill tests.
• Advised students on how to recognize signs of cardiac arrest and perform CPR correctly.
• Maintained detailed records of student progress, attendance, and certification status.
• Instructed students on the proper use of automated external defibrillators.
• Answered questions from participants regarding topics related to basic life support.
• Assisted with the planning, implementation, and evaluation of BLS courses.
• Created and conducted BLS skills evaluations for students.
• Kept up-to-date with changes in American Heart Association guidelines.
• Monitored student practice scenarios during class sessions to ensure safety protocols were followed.
• Provided one-on-one coaching when necessary for individual skill development.
• Collaborated with other instructors to ensure consistency in teaching techniques and content delivery.
• Demonstrated hands-on techniques for chest compressions and rescue breathing.
• Set up classroom with CPR mannequins, materials and equipment to make space conducive to learning.

Taught BLS as part of UEI curriculum for Pharmacy Technician, Dental, and Medical Assisting students. Later part or my tenure was to sub as a Pharmacy Technician Instructor to cover Instructor's vacations and sick days.

Mobile training in AHA BLS and Heartsaver CPR AED First Aid courses. Traveled to schools, churches, medical offices, dental facilities, construction, daycare's, pharmacies, etc,. Held monthly BLS classes at the Jessie Turner Center Fontana, CA. Responsible for all paperwork for each class. Maintain equipment clean disinfected and ready to use. Provided each student with a manual, hands on training, and a AHA card.

• Oversaw budgeting and financial management.
• Created marketing campaigns to attract new customers.
• Reviewed legal documents related to business operations.
• Set pricing structures according to market analytics and emerging trends.
• Implemented quality assurance processes to ensure product excellence.
• Organized events such as trade shows and conferences.
• Coordinated with technical and IT teams to develop company website and create online advertisements.
• Determined pricing for products or services based on costs and competition.
• Managed operations budgeting, accounts payable and accounts receivable and payroll.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Responsibilities included the following: customer service, typing, filing, and compounding prescriptions, maintenance of patient records and billing third parties, medical groups, workman's compensation, Medi-Cal, IEHP, and HMO's, procure refill via fax and phone, request authorization's for non-formulary drug and medical supplies, weekly and monthly reports, cash handling, accounts receivables, inter-store accounts and accounting functions.

*Vast on-site experience in educating/training technician's in regards to drug formularies and authorization procedures.

*Provided company's orientation training to newly hired Pharmacist's and Technician's.

*Led the design, planning, deployment, and coordination of in store advertising.

*Created training materials for newly hired employees.

*Perform minute managerial duties in regards to generating financial reports, time cards, and overseeing other non-Pharmacist employees.

*Assisted with bookkeeping.

*Contributed in the implementation of new programs and policies for efficiency in patient care.

*Established Spanish drug labeling information for non-English speaking patients to enhance compliance in drug therapy.

*Developed store questionnaire for hiring Pharmacy Technicians.

• Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
• Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
• Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
• Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
• Performed administrative duties such as filing, data entry, answering phones.
• Worked with insurance companies to process claims, resolve problems and obtain payments.
• Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
• Maintained clean and organized pharmacy shelving and work areas.
• Entered patient profile information into computer systems accurately and completely.
• Established and updated patient profiles, medications and insurance details.
• Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Verified accuracy of patient information on prescription orders.
• Answered questions from customers regarding insurance coverage eligibility requirements.
• Maintained pharmacy inventory by restocking shelves with medications and supplies.
• Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
• Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
• Checked expiration dates on drug products prior to dispensing them to customers.
• Transmitted claims to insurance companies for payment and reconciled EOBs.
• Ensured accurate billing information was included on prescription orders prior to processing them.
• Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
• Efficiently processed cash register transactions for new and refilled prescription orders.
• Monitored stock levels of medications in the pharmacy's inventory system.
• Maintained records of controlled substances dispensed according to state regulations.
• Adhered to regulatory guidelines for workplace safety and customer confidentiality.
• Verified patients' identities at pickup to prevent sale of wrong medications.
• Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
• Assisted patients in understanding their medication instructions and usage directions in Spanish as instructed by a Pharmacist.
• Compiled customer demographic, allergy and medical history background.
• Provided medication and other healthcare products to customers accurately and efficiently.
• Supervised inventory levels to maintain adequate supply of medications and medical supplies.
• Resolved customer complaints regarding product quality or quantity issues.
• Adhered to infection control policies and procedures to prevent spread of disease.
• Processed third-party insurance claims for reimbursement of pharmaceuticals.
• Prepared pricing and instruction labels for placement on prescriptions.
• Generated labels for compounded medications using an automated system.
• Conducted compliance packaging of prescribed medications into unit dose containers.
• Participated in prescription pharmaceutical and over-the-counter product inventory audits.
• Educated patients on prescription instructions and answered questions regarding drug side effects in Spanish under the direct supervision of the Pharmacist.
• Teamed with peers, technicians and pharmacists to prioritize and complete orders.
• Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
• Verified prescriptions and drug labels, documents and packages.
• Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
• Interpreted and processed medication orders under supervision of pharmacist.
• Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
• Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
• Improved inventory management procedures to reduce overhead, backorders and overstock.
• Flagged potential side effects and allergies to prescribed medications for patients.
• Entered prescription information into computer databases.
• Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.

Responsible for the following: maintain adequate patient records, typed and filled prescriptions according to physician's orders. Maintain drug inventory.

• Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
• Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
• Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
• Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
• Performed administrative duties such as filing, data entry, answering phones.
• Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
• Maintained clean and organized pharmacy shelving and work areas.
• Entered patient profile information into computer systems accurately and completely.
• Verified accuracy of patient information on prescription orders.
• Maintained pharmacy inventory by restocking shelves with medications and supplies.
• Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
• Checked expiration dates on drug products prior to dispensing them to customers.
• Transmitted claims to insurance companies for payment and reconciled EOBs.