Ritaria Sexton
Villa Rica,GA
Summary
Adept at enhancing customer satisfaction, I leveraged my problem-solving abilities and Microsoft Excel proficiency at The Home Depot Store Support Center. Skilled in conflict resolution and complaint handling, I significantly improved customer relationships through effective communication and prompt issue resolution, embodying a results-driven approach to customer service excellence. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Digital Care Specialist
The Home Depot Store Support Center
2016.03 - Current
- Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.
- Maintained compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Retail Associate
The Home Depot Store Support Center
2019.04 - 2022.09
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Douglas County High School
Douglasville, GA05.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Follow-up skills
- Call Management
- Product Knowledge
Timeline
Retail Associate
The Home Depot Store Support Center
2019.04 - 2022.09
Digital Care Specialist
The Home Depot Store Support Center
2016.03 - Current
High School Diploma -
Douglas County High School
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