Ritch Cuvier
Naples,FL
Summary
Experienced engineering professional with a strong foundation in engineering project management and design. Proven track record in technical support, database management, and ensuring compliance. Known for meticulous attention to detail and extensive knowledge of Python development, database management, and Unix scripting.
Overview
9
9
years of professional experience
Work History
Managed Identity Services Engineer
Fischer Identity
02.2024 - Current
- As a Managed Identity Services Engineer 1, I actively monitor and troubleshoot complex identity solutions involving PostgreSQL, PeopleSoft, Workday, Active Directory, and LDAP services.
- I ensure swift resolution of critical support incidents while maintaining ongoing communication with customers. During Teams calls, I provide attentive assistance to address and resolve issues efficiently.
- By focusing on enhancing customer workflows, I strive to improve operational efficiency and uphold stringent service standards. Additionally, I drive process improvements to ensure continued excellence in service delivery.
Owner
ZoeSquad TechSavvy LLC
01.2016 - Current
- Company Overview: a tech support service based in Naples, Florida
- As the owner of Zoesquad Techsavvy, a tech support service based in Naples, Florida, I spearheaded several key initiatives that significantly boosted company revenue
- I devised innovative marketing strategies that effectively captured a broader customer base and strengthened our market presence
- By creating and implementing development ideas focused on Open Source Intelligence (OSINT), we were able to enhance our service offerings and stay ahead of industry trends
- These efforts, combined with strategic partnerships and an unwavering focus on operational efficiency, resulted in a remarkable 25% increase in annual revenue
- A tech support service based in Naples, Florida
Network Technical Associate
Panda Restaurant Group
01.2023 - 11.2023
- Implemented and monitored network infrastructure upgrades, resulting in a 25% increase in efficiency and a 40% reduction in downtime by utilizing Fortinet Systems, Wireshark, and SolarWinds.
- Supported the deployment of new Fortinet FortiGate devices throughout the Southern United States for Panda.
Regional Tech Support
JRW Properties
02.2020 - 10.2022
- Resolved 95% of support tickets on first contact, reducing overall downtime by 30%
- Utilized remote desktop tools to troubleshoot and repair software issues across multiple sites
- Assisted customers with questions and issues related to their computer software and hardware
- Provided Tier 2 support for customer issues
- Logged and tracked client issues in Jira ticketing system
- Trained on FortiGate Fortinet EMS, and Forti Secure Switches
- Followed up with customers after issues were resolved to ensure satisfaction
Education
Associate of Arts - Mathematics
Florida Southwestern State College
Naples, FL08-2018
Hospitality and Tourism Certificate -
Florida Atlantic University
Boca Raton, FL10.2020
Bachelor of Science - Information Technology
University Central Florida
Orlando, FL05.2021
Master of Science - Cybersecurity
Kennesaw State University
Kennesaw, GA07.2023
Skills
- Python Programming Expertise
- Windows Operating System
- Unix Shell Programming
- Automated Scripting Solutions
- Nodejs Application Design
- Full-Stack Web Development
- PostgreSQL Proficiency
Languages
English
Full Professional
French
Full Professional
Spanish
Full Professional
Timeline
Managed Identity Services Engineer
Fischer Identity
02.2024 - Current
Network Technical Associate
Panda Restaurant Group
01.2023 - 11.2023
Regional Tech Support
JRW Properties
02.2020 - 10.2022
Owner
ZoeSquad TechSavvy LLC
01.2016 - Current
Associate of Arts - Mathematics
Florida Southwestern State College
Hospitality and Tourism Certificate -
Florida Atlantic University
Bachelor of Science - Information Technology
University Central Florida
Master of Science - Cybersecurity
Kennesaw State University
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