Ritchard Weatherly III

• These are the positions I had worked before obtaining the assistant manager (ASM) role during my time with HEB.
• Parking Lot Attendant, Bagger, Cashier, Self Check Out Partner, Gas Station Attendant, Case Cleaning Overnight Partner
• These were my duties as an ASM with my fellow ASM team members
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives and Collaborated with management on developing strategic plans for achieving business goals.
• Communicated regularly with customers to gain insights into their needs.
• Established processes for monitoring customer satisfaction levels.
• Served as a liaison between staff members and senior management personnel.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Directed and led employees, supervising activities to drive productivity and efficiency.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Delegated work to staff, setting priorities and goals.
• Managed customer service inquiries and complaints in a timely manner.

References :

Frankie Soldero - (General Manager) 936-827-7262

Adam Finkie - (Assistant Manger) 281-786-5060

• Greeted customers and provided exceptional customer service and Provided accurate information about products, prices and services.
• Built relationships with customers to encourage repeat business and Organized stockroom shelves according to size, color or style.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Handled customer complaints in a professional manner.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Maintained cleanliness of store environment including floors, windows, displays.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Trained new team members in cash register operation, stock procedures and customer services.

Reference - John Sawyer (General Manager/District Manager) 346-328-8585

• Greeted guests, answered inquiries and provided excellent customer service.
• Assisted customers with selecting merchandise based on individual needs and preferences.
• Conducted cash transactions accurately and efficiently while maintaining proper security procedures.
• Resolved customer complaints in a professional and courteous manner.
• Maintained cleanliness of the store by organizing merchandise, dusting shelves, vacuuming carpets.
• Processed returns and exchanges in accordance with company policies.
• Performed daily opening and closing duties such as counting money, balancing tills and preparing bank deposits.
• Set up advertising displays or arranged services to highlight promotional events.

• Provided a safe and secure environment for patrons in the venue.
• Greeted customers and provided exceptional customer service.
• Built relationships with customers to encourage repeat business.
• Provided customer service to guests, including answering questions and resolving complaints.
• Monitored crowds for any disturbances or safety concerns.
• Greeted guests upon entry into the area and provided directions when needed.
• Helped people with pictures and passed out treats during the visit

Reference - John Sawyer (Manager) 346-328-8585