Summary
Overview
Work History
Education
Skills
Accomplishments
Top Performer
Timeline
Generic

Ritchie Baez

Summary

Dynamic professional with a proven track record at Spectrum, adept in activation processes and client onboarding. Excelled in reducing call wait times and enhancing customer satisfaction through effective problem-solving and strong verbal communication. Skilled in training and mentoring, significantly improving team productivity and customer journey efficiency.

Results-driven activation specialist with strong focus on team collaboration and achieving outcomes. Skilled in project management, strategic planning, and customer engagement. Known for reliability and adaptability in dynamic environments.

Professional with proven track record in driving successful activation initiatives. Known for innovative approaches to increase consumer engagement and brand loyalty. Strong focus on teamwork and adaptability ensures seamless execution of projects, consistently meeting objectives.

Overview

5
5
years of professional experience

Work History

Mobile Sales Activation Specialist

Spectrum
01.2023 - Current
  • Reduced call wait times for assistance by developing an effective troubleshooting guide for common activation-related issues.
  • Proactively identified potential roadblocks during activations, developing contingency plans and alternative solutions to minimize disruptions and delays.
  • Collaborated with cross-functional teams to improve activation procedures, resulting in a more efficient customer journey.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Sales Representative

AT&T
01.2022 - 01.2023
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Explained features, and advantages of mobile products along with TV, and internet services to promote sales.
  • Streamlined billing processes for improved efficiency and reduced errors.
  • Provided comprehensive training to new hires on company policies and billing procedures, ensuring seamless integration into the team.
  • Assisted in the development of departmental goals and strategies related to billing operations, contributing to overall business growth.

Fire Alarm Technician

Beckwith Electronic Engineering Company
01.2020 - 01.2022
  • Fully installed fire alarms and various security devices.
  • Provided excellent customer service through clear communication about system features, limitations, and maintenance requirements.
  • Performed thorough inspections of fire alarm systems, ensuring proper functioning and code compliance.
  • Identified and reported fire code non-conformance issues to senior personnel and safety inspectors.
  • Responded to maintenance calls and troubleshot devices.
  • Contributed to a safe working environment by following established safety protocols during every task.
  • Enhanced fire safety in various facilities by installing and maintaining fire alarm systems.
  • Tested all newly installed fire alarms.

Education

High School Diploma -

Earl Warren High School
9411 Military Dr W, San Antonio, TX 78251
06-2020

Skills

  • Account management
  • Activation processes
  • Campaign planning
  • Client onboarding
  • Problem-solving skills
  • Verbal and written communication
  • Resolving issues
  • Subject matter expertise
  • Training and mentoring
  • Expectation setting
  • Multitasking

Accomplishments

  • Exceeds monthly quota multiple times.
  • Awarded “Top 5 Residential activator of the Month”

Top Performer

On a month to month bases I continuously exceed goals, and expectations in my role as a mobile activator.

Timeline

Mobile Sales Activation Specialist

Spectrum
01.2023 - Current

Sales Representative

AT&T
01.2022 - 01.2023

Fire Alarm Technician

Beckwith Electronic Engineering Company
01.2020 - 01.2022

High School Diploma -

Earl Warren High School

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Ritchie Baez