Summary
Overview
Work History
Education
Skills
Timeline
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Ritchie Cruzado

Tampa,FL

Summary

Senior International Travel Counselor with 19 years of extensive expertise in coordinating global travel arrangements for major corporations such as Facebook and Blackrock. Demonstrates strong skills in organization, customer service, and leadership, effectively managing complex itineraries and group travel logistics. Committed to enhancing client experiences through active listening and problem-solving, while continuously seeking innovative solutions in the travel industry.

Overview

23
23
years of professional experience

Work History

Senior International Travel Counselor

Ad TRAV Travel
04.2022 - Current
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

Senior International Travel Counselor

GBT American Express Travel
12.2019 - 10.2020
  • Coordinate travel by booking air, car, hotel and rail for Blackrock
  • Assisted with coordinating travel for recruits
  • Provided support to the hotel desk
  • Coordinated group travel for meetings

Senior International Travel Counselor

Carlson Wagonlit Travel
09.2014 - 12.2019
  • Coordinate travel by booking air, car, hotel and rail for Facebook
  • Assisted with coordinating travel for recruits
  • Provided support to the hotel desk
  • Coordinated group travel for meetings

Senior International Travel Counselor

American Express Travel
09.2001 - 09.2014
  • Coordinate travel by booking air, car, hotel and rail for Bank of America and Motorola
  • Assisted with coordinating travel for recruits
  • Provided support to the hotel desk
  • Coordinated group travel for meetings

Education

Business -

Lackawanna Senior High School
01.1990

Skills

  • Active Listening
  • Customer Service
  • Problem Solving
  • Time Management
  • Bilingual
  • Organization
  • Leadership

Timeline

Senior International Travel Counselor

Ad TRAV Travel
04.2022 - Current

Senior International Travel Counselor

GBT American Express Travel
12.2019 - 10.2020

Senior International Travel Counselor

Carlson Wagonlit Travel
09.2014 - 12.2019

Senior International Travel Counselor

American Express Travel
09.2001 - 09.2014

Business -

Lackawanna Senior High School

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Ritchie Cruzado