Ritchy Joseph
Miami,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Network Support position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
3
3
Certifications
Work History
Event Management Analyst
Thrive
02.2024 - Current
- Conducted root cause analysis and research to identify and resolve issues.
- Managed system analysis, documentation, testing, and implementation for platform transitions, along with user support.
- Improved customer satisfaction by analyzing feedback data and enhancing service offerings.
- Decreased downtime by promptly diagnosing and resolving complex network problems.
- Collaborated in cross-functional teams to streamline technology systems for successful project management.
- Handled more than 20 technical support tickets daily.
Associate Engineer
Thrive
05.2023 - 02.2024
- Reduced downtime with proactive IT support and rapid issue resolution.
- Provided exceptional end-user support, resolving technical issues quickly to minimize disruptions.
- Led training initiatives for staff on new technologies, increasing adoption rates and user satisfaction.
- Provided detailed project status updates to stakeholders and executive management.
- Reviewed and corrected work of 7 entry-level engineers.
Education
Associate of Arts - Information Technology
Miami Dade College
Miami, FL05.2024
Skills
- Documentation And Reporting
- Data Research and Validation
- Technical Troubleshooting
- Application support
- Hardware Configuration
- System Troubleshooting
- Network Troubleshooting
- End-user support
- Network device monitoring
- Staff Training
- ServiceNow Experience
Certification
- ITIL Foundation Certificate in IT Service Management
- Fortinet Certified Fundamentals in Cybersecurity
- Secure Email Gateway - Level 1 Warrior
Languages
English
Full Professional
Haitian Creole
Native or Bilingual
Timeline
Event Management Analyst
Thrive
02.2024 - Current
Associate Engineer
Thrive
05.2023 - 02.2024
Associate of Arts - Information Technology
Miami Dade College
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