Ritchy J. Laguerre
Cheltenham,MD
Summary
Graduate student majoring in Computer Network and Cybersecurity with 3 years of experience as an IT technician at Hello-Tech. Excelled in system diagnostic testing, troubleshooting, and fixing defective components. Equipped with superior problem-solving skills for complex information systems. Known for working independently and thriving under pressure in fast-paced environments. US Navy veteran who completed the US Naval Construction Training Center program, Navy Individual Augmentee Combat Skills Training (NIACT), and multiple other training programs.
Overview
8
8
years of professional experience
Work History
Petty Officer of the US Navy
United States Navy
04.2020 - Current
- Conducting intelligence surveillance of multiple government assets and the security of over 4000 people living on base.
- Maintained strict security protocols while handling classified information, mitigating the risk of unauthorized access or disclosure.
- Reduced equipment downtime through diligent maintenance, troubleshooting, and repairs on essential systems.
- Communicated with command centers to develop and execute tactical plans.
- Standing watch, conducting pedestrian and vehicle inspections, monitoring gates and patrolling living areas
- Conduct initial training for new shipmates
- Receives and relays orders to subordinates
- Delegates responsibility and pass down orders as required
- Inspects Squad member and ensures compliance with the military standards
- Conducting room inspections, mails pick-up and delivery, and daily designated driver.
5Th Year Apprentice
Smart Local 100/ CMC
01.2018 - Current
- Basic knowledge of AutoCAD software
- Read and execute blueprint and ensure work is properly done.
- Effectively communicated technical information to non-technical stakeholders when presenting project updates or discussing design changes.
- Conducting training, maintaining safety, and supervise workers
- Fabricate and install metal duct and operate heavy mechanical equipment.
- Improved overall productivity by optimizing workflow processes and implementing best practices.
- Developed strong problem-solving abilities, identifying issues early on and implementing effective solutions.
- EPA Type I, II , and III technician.
IT Technician
Hello-Tech
01.2019 - 09.2023
- Provided helpdesk support as needed to more than 100 customers, solving 100% technical issues
- Assessing customer and provide remote technical support, configure and deploy virtual machines, and resolving issues quickly without requiring onsite visits whenever possible.
- Responding to support requests from end-users and provide troubleshooting, repairs, testing, and network system modification
- Managing network environments and network infrastructure
- Solving customers IOT devices Problems, evaluate system vulnerability to improve security system.
- Settling customer connectivity issues
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Installed and configured operating systems and applications.
- Offering assistance by installing Hardware, Software/Troubleshoot systems, set up PCs, projectors, and microphones for use in video conferencing rooms.
- Troubleshoot and Fixing printer/ PC, etc
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Supervisor Customer Service/ Electronic Department
Walmart Super Center
03.2017 - 12.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Serve and assist customers by providing service and information about electronics products.
- Resolving product and service problems
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Attracts potential customers by answering questions and suggesting information about other products and services
- Ensure items are properly marked and transported to sales floor.
Package Handler
United Postal Service
10.2016 - 01.2017
- Responsible for sorting mail at an effective pace
- Followed safety regulations to maintain safe work environment.
- Computed mail costs of letters and small packages based on type, weight, and destination
- Ensured all mail was placed in correct trays according to location /Appropriately forwarded issues to correct department.
- Assembled, sealed, and loaded packages into correct trucks.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
Education
Bachelor of Computer Network and Cybersecurity - Computer Networking
University of Maryland Global Campus
Adelphi, MD08.2023
Associate of General Studies - General Studies
University of Maryland Global Campus
Adelphi, MD12.2022
Mechanics And Repairers
US Naval Construction Training Center
Port Hueneme, CA10.2020
Civil Law - Law
University State of Haiti
07.2016
Skills
- Detail-oriented with technical abilities for installing, configuring, and maintaining Linux operating systems
- Manage and testing network system and UNIX/Linux operating system
- Perform hardware, software, electronic systems installation
- Hands on experience with CISCO
- Perform maintenance and troubleshooting of windows operating system and user support
- Perform system diagnostic testing to identify, troubleshoot, and fix defective system components
- Design, implement, and administer local-area and wide-area networks to satisfy business goals
- Resolve IT system problems and meet the needs of end users by applying troubleshooting methodologies
- Communicate IT knowledge effectively using a wide range of presentation styles
- Effective time management including ability to multi-task, organize and prioritize
- Ability to research and grasp technical information across multiple tools while talking to customers
- Enforcing experience in IOS, Smartphone, Tablet, or Mac
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Petty Officer of the US Navy
United States Navy
04.2020 - Current
IT Technician
Hello-Tech
01.2019 - 09.2023
5Th Year Apprentice
Smart Local 100/ CMC
01.2018 - Current
Supervisor Customer Service/ Electronic Department
Walmart Super Center
03.2017 - 12.2017
Package Handler
United Postal Service
10.2016 - 01.2017
Bachelor of Computer Network and Cybersecurity - Computer Networking
University of Maryland Global Campus
Associate of General Studies - General Studies
University of Maryland Global Campus
Mechanics And Repairers
US Naval Construction Training Center
Civil Law - Law
University State of Haiti
Security Clearance
Secret
Citizenship
U.S.A.
Veterans preference
True
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Availability
Full Time
Security Clearance
Secret
Citizenship
U.S.A.
Veterans preference
True
Availability
Full Time
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