Ritdyaina Thelot
Boynton Beach,FL
Summary
Detail-oriented IT Support Specialist with hands-on experience in troubleshooting and providing support for Windows 10/11 environments, Active Directory, TCP/IP, DNS, and DHCP. Experienced with ticketing systems and Azure Virtual Machines known for reliability, fast learning, and strong customer service and communication skills. Committed to delivering effective solutions in fast-paced IT environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Shadowing
HCA JFK Hospital
- Observed real IT workflows, troubleshooting, and ticket handling.
- Watched hardware/software diagnostics, printer troubleshooting, and network checks.
- Gained exposure to imaging, account support, Windows 10/11 setup, and device configuration.
- Learned how issues are escalated and documented in professional service desk environments.
Security Officer
Allied universal
- Interacted with staff, guests, and law enforcement with professionalism.
- Responded to incidents, gathered information, and completed accurate reports.
- Managed conflict resolution and supported positive customer service under pressure.
IT Trainee
Course careers
05.2023 - 08.2025
- Completed hands-on training in networking fundamentals (TCP/IP, subnetting, ports, DHCP, DNS).
- Worked with Windows systems, hardware components, and basic imaging tasks.
- Gained experience with Active Directory, user account creation, password resets, and file permissions.
- Installed and configured osTicket; created, resolved, and documented support tickets.
- Performed VPN setup, network connectivity testing, and troubleshooting.
- Managed Azure Virtual Machines for remote support, system configuration, and updates.
Education
B.S. - Security & Network Assurance
Palm Beach State College
Palm Spring, FL06-2027
Associate of Arts - Information Technology
Palm Beach State College
Lake Worth, FL12-2025
Skills
- Operating Systems: Windows 7/10/11
- Networking: TCP/IP, DNS, DHCP, LAN/WAN basics, connectivity testing
- Ticketing Systems: osTicket (ticket creation, categorizing, documentation, escalation)
- Tools: Azure VM, Wireshark, imaging basics
- IT Support: Troubleshooting hardware/software, printers, VPN support, remote support via RDP/Azure
- Active Directory: User account creation, password resets, permissions
- Software: Microsoft 365, Outlook, Teams
- Other: Asset tracking, documentation, customer service
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
Certification
- CourseCareers IT Certification (Completed)
- Coursera: Cybersecurity for Everyone (In Progress)
- CompTIA Security+ (In Progress)
Timeline
IT Trainee
Course careers
05.2023 - 08.2025
IT Support Shadowing
HCA JFK Hospital
Security Officer
Allied universal
B.S. - Security & Network Assurance
Palm Beach State College
Associate of Arts - Information Technology
Palm Beach State College
Portfolio
https://github.com/ritdyaina2