Rithesh Reddy Baroor
Summary
Detail-oriented IT Support Technician with hands-on experience in remote desktop support, Microsoft 365 administration, and Windows Server management. Skilled in troubleshooting hardware, software, and network issues in both in-office and remote environments. Proficient in managing user accounts via Active Directory, configuring Group Policies, and supporting Microsoft Intune for endpoint management. Adept at resolving VPN, DNS, and connectivity issues, and experienced with tools such as PowerShell, AnyDesk, and Splashtop. Known for providing responsive, user-focused technical assistance and contributing to secure and efficient IT operations. Currently pursuing CompTIA certifications to further strengthen system and network administration skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Remote Support Technician
ThinkRoman
08.2024 - Current
- Administered Microsoft 365 environment, including user creation, license management, password resets, and MFA configuration through the Admin Center.
- Provided Windows Server support by managing Active Directory accounts, group policies, and file sharing permissions for distributed users.
- Troubleshot and resolved network-related issues such as VPN connectivity failures, DNS errors, and IP conflicts across remote endpoints.
- Supported end-users with Office 365 apps, Windows system errors, and software installations via remote tools like AnyDesk and TeamViewer.
- Documented all support activities in the internal ticketing system, ensuring accurate tracking and knowledge sharing.
- Collaborated with the IT team to improve security posture by identifying misconfigurations and recommending best practices in user access control.
IT Technician Intern
Corp Tech Solutions
05.2022 - 04.2023
- Built and configured computers, including operating system installations and storage setups.
- Ensured optimal system performance by installing and maintaining software updates and security patches.
- Managed peripherals, including printers, dual monitors, and VoIP telephones, to enhance workflow efficiency.
- Administered user accounts through Group Policy and managed Windows file systems.
- Troubleshot and resolved client-side issues across Windows OS and Office 365 environments.
- Monitored and managed VPN connectivity for remote users and maintained firewall rules
Education
Master of Science - Information Technology
University Of Cumberland’s
Williamsburg, KY05.2025
Bachelor of Technology - Computer Science and Engineering
Jawaharlal Nehru Technological University
08.2022
Skills
- Operating Systems: Windows 10/11, Windows Server 2016/2019/2022, macOS, Linux
- Microsoft 365 Administration: User & License Management, MFA Setup, Exchange Online, SharePoint, OneDrive, Teams Administration, Microsoft 365 Admin Center, Microsoft Intune
- Active Directory & Windows Server: User Account Management, Group Policy, Organizational Units (OUs), File/Folder Permissions, Domain Join
- Networking: TCP/IP, DNS, DHCP, LAN/WAN, VPN Configuration, Firewall Management, IP Troubleshooting
- IT Support & Help Desk: Remote Support (AnyDesk, TeamViewer, Splashtop), Ticketing Systems (eg, ServiceNow, Zendesk), Hardware Troubleshooting, Software Installation, Printer Support
- Security & Compliance: MFA Enforcement, Patch Management, Antivirus Solutions, Endpoint Security, Password Policies
- Virtualization & Remote Tools: VMware, VirtualBox, RDP, Hyper-V
- Tools & Applications: Microsoft Office Suite, Outlook, Teams, Windows Event Viewer, PowerShell (basic scripting), Microsoft Intune
Accomplishments
- Reduced average ticket resolution time by 30% through streamlined troubleshooting processes.
- Set up and secured over 50 remote user accounts with Microsoft 365 and MFA during a company-wide remote transition.
- Improved system uptime by assisting with patch management and early detection of critical software issues.
- Configured and deployed 40+ Windows 10 machines, optimizing startup performance and security compliance.
- Resolved 95% of first-level support tickets without escalation, improving user satisfaction scores.
- Assisted in migrating user data to Microsoft OneDrive, reducing local storage usage by 60%.
Certification
• Networking Foundations
• Information Technology Help Desk
• Cloud based Mobile Solutions (IBM)
Languages
English
Full Professional
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Timeline
IT Remote Support Technician
ThinkRoman
08.2024 - Current
IT Technician Intern
Corp Tech Solutions
05.2022 - 04.2023
Master of Science - Information Technology
University Of Cumberland’s
Bachelor of Technology - Computer Science and Engineering
Jawaharlal Nehru Technological University
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