Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Ritika Doshi Wilson

Seattle

Summary

Seasoned Product Management Technical and Business leader with 18+ years of experience at Amazon.com, the world's largest e-commerce and cloud computing company (ranked #2 on Fortune 500, $574.8B annual revenue). Demonstrated track record of driving innovation across retail, operations, logistics, and people technology initiatives. Successfully scaled complex technical products from concept to launch, including last-mile delivery platforms, drone delivery systems, and employee onboarding experiences. Expertise in managing large cross-functional teams and delivering measurable business impact, including $315M in annual savings through ML-powered capacity planning and 42% reduction in product damage through innovative packaging solutions. Proven ability to build customer-centric solutions across diverse domains including retail platforms, logistics technology, and employee experience systems, consistently aligning with Amazon's leadership principles and commitment to operational excellence. Skilled in optimizing financial performance, having identified $12M in free cash flow opportunities and improved inventory turns from 2.8x to 3.2x in retail operations.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Manager, Product Management Technical - People Experience Technology

Amazon.com
01.2021 - Current
  • Led global Employee Onboarding team supporting 1.2M annual new hires across 67 countries, managing 8M+ transactions through 80 vendor partnerships
  • Launched global Corporate Joining experience, reducing onboarding time by 33% (21 to 14 days), achieving 95% satisfaction rate and 97% adoption among new hires
  • Automated hiring decisions across 16 countries using ML-powered workflow engine, increasing hire readiness window from 3 to 20 days and delivering $4.2M annual savings
  • Transformed immigration experience through AI document processing, reducing case completion time by 41% for 5K US H-1B cases, decreasing costs by 12%, and saving $2.1M annually
  • Deployed intelligent chatbot handling 68% of candidate queries (180K/month), reducing support costs by $3.4M while maintaining 92% satisfaction rate
  • Modernized core systems with predictive analytics, improving data processing from 20 minutes to 20 seconds for 3M annual transactions and reducing new hire support tickets by 54%

Senior Manager, Product Management - Last Mile Technology

Amazon.com
01.2020 - 01.2022
  • Led global last-mile delivery offer scaling to 3.3K partners (+106% YoY) across 11 countries, achieving 97% network share while managing $394M in rate card adjustments to optimize partner profitability
  • Launched "Project DSPX" creating new revenue streams for high-performing partners through expanded service offerings
  • Designed and launched DSP 2.0 program expansion framework, enabling successful launches in 6 new markets while maintaining 98.2% delivery quality through standardized policies and compliance controls
  • Established enhanced partner incentive structure delivering $100M+ in targeted hiring and retention bonuses, improving driver retention by 41% and reducing support escalations by 54%
  • Led implementation of standardized rate cards and incentive structures across 67 countries, optimizing for local market conditions while ensuring program profitability
  • Presented the product PR FAQs and strategic plan to Senior Vice President level leadership

Senior Manager, Product Management - Prime Air Drone Delivery

Amazon.com
01.2016 - 01.2020
  • Led end-to-end development of 30-minute drone delivery checkout experience on Amazon.com, architecting customer-facing UI/UX, backend selection logic, and fulfillment integration supporting 100K+ eligible items
  • Built a selection identification system analyzing 2M+ products to determine drone delivery eligibility based on weight, dimensions, and fulfillment constraints; achieved 94% accuracy in automated classification
  • Led cross-functional initiative to integrate drone operations with existing fulfillment systems, designing modular architecture that improved operational efficiency by 65% and enabled 30-minute delivery promise
  • Led quarterly business reviews for SVP-level leadership, driving strategic alignment across cross functional stakeholders and secured executive support for critical initiatives

Senior Product Manager - Frustration Free Packaging

Amazon.com
01.2013 - 01.2015
  • Led end-to-end redesign of vendor packaging program, implementing automated defect detection and real-time alerting that reduced damage rates from 4.2% to 1.8% across 500K+ products
  • Created ML-powered packaging certification platform analyzing historical damage patterns to automatically flag high-risk items, enabling proactive intervention that prevented $45M in annual losses
  • Established closed-loop defect reduction system connecting customer complaints, returns data, and warehouse damage reports, driving 52% improvement in packaging quality across 10,000+ manufacturers
  • Designed vendor tooling and simulation software enabling manufacturers to test packaging designs against Amazon's transportation network, reducing material usage by 30% while improving protection

Vendor Manager – Hardlines Retail/Vendor Management

Amazon.com
01.2008 - 01.2012
  • Launched and scaled Motorcycle & ATV category to $85M annual revenue, onboarding strategic vendors like Yamaha, Polaris and establishing Amazon as top 3 online retailer in powersports segment
  • Led product requirements to enable launch of Vendor Central IP platform accelerating new product additions, reducing time-to-live from 14 days to 24 hours and enabling 200% increase in catalog growth rate
  • Developed industry-first parts compatibility widget integrating with manufacturer fitment databases, enabling customers to shop 50K+ parts by vehicle and improving conversion by 42%
  • Identified $6M free cash flow opportunity through vendor payment term optimization and inventory management, implementing automated reorder points that improved turns from 2.8x to 3.2x
  • Orchestrated Prime Day and Peak merchandising strategy delivering $12M in sales, crafting vendor-funded deals and marketing programs that grew new-to-category customers by 65%
  • Owned P&L and inventory management for 100K+ SKUs, implementing automated replenishment and pricing tools that improved margins by 320bps while maintaining 96% in-stock rate

Education

Master of Science (MSC) - Business Management

University of Leeds, Business School
10-2007

Bachelors E-Commerce (BCOM) -

Stella Maris College
07-2005

Skills

  • Product Management: Strategy, Roadmap Development, Go-to-Market, Analytics
  • Technical: API Design, Cloud Architecture, ML/AI Applications, Data Architecture
  • Leadership: Team Building, Stakeholder Management, Executive Communication
  • Business: P&L Management, Business Case Development, Strategic Planning
  • Methodologies: Agile/Scrum, Six Sigma, Design Thinking

Websites

Certification

  • AWS Solutions Architect Professional
  • AWS AI Practitioner Certification

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Senior Manager, Product Management Technical - People Experience Technology

Amazon.com
01.2021 - Current

Senior Manager, Product Management - Last Mile Technology

Amazon.com
01.2020 - 01.2022

Senior Manager, Product Management - Prime Air Drone Delivery

Amazon.com
01.2016 - 01.2020

Senior Product Manager - Frustration Free Packaging

Amazon.com
01.2013 - 01.2015

Vendor Manager – Hardlines Retail/Vendor Management

Amazon.com
01.2008 - 01.2012

Master of Science (MSC) - Business Management

University of Leeds, Business School

Bachelors E-Commerce (BCOM) -

Stella Maris College

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Ritika Doshi Wilson