Ritika Thakral

• Developed a seller wallet system to streamline financial transactions for Amazon sellers, improving their overall financial management. Collaborated with cross-functional teams to gather requirements. Designed and implemented secure payment processing features within the seller wallet.
• Served as the lead, spearheading the strategic initiative to decouple the monolithic refund and charge architecture. Led a cross-functional team in designing and implementing a modular, scalable architecture, significantly enhancing system flexibility and resilience. Additionally, implemented comprehensive validation mechanisms, resulting in a substantial reduction in operational errors by 33% and improved system efficiency.
• Drove down AWS infrastructure costs by 15% summing $5M savings on annual basis by optimizing and rightsizing services architecture payment organization and established the API development processes and guidelines for with in organization.

• Implemented a robust reporting mechanism for UPI payments. This involved orchestrating the integration of complex financial data streams, ensuring seamless data processing, and delivering comprehensive reporting capabilities to empower stakeholders with real-time insights into UPI payment transactions. This initiative contributed significantly to transparency and financial control within the marketplace, driving operational excellence and customer satisfaction.
• Took initiative to launch Amazon UPI across diverse business units, including Amazon Pay, Prime, and digital services adding 15% increase in payment method adoption . Led a multidisciplinary team through a complex integration process, orchestrating seamless collaboration between business stakeholders and technical experts. Oversaw the development of a unified UPI platform, ensuring scalability, reliability, and security while conforming to regulatory standards.
• Engaged in productive discussions and collaborations with NPCI (National Payments Corporation of India), ensuring compliance with UPI standards and regulations.

• Contributed on development and design of the Demand Forecasting Product as a part of Supply Chain Management Product R&D Department. Demand Forecasting is used to forecast the demand for the upcoming periods based on the past periods demand history for the product
• Developed the business cases to handle events happening on a product, Forecast for promotional periods, effect on other product for the promotional periods, Seasonality for Estee Lauder, ULTA and Cardinal clients.

• Delivered Fast track reporting website for internal clients