Ritika Vijayvargiya
Bothell,USA
Summary
Personable financial leader skilled in developing highly effective teams and managing daily branch operations with efficiency and a focus on client services. Well-versed in identifying areas in need of improvement and implementing actionable solutions to drive revenue and reduce expenditures. Aiming to fulfill a professional role to leverage several years of related experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Asst. Branch Manager/Client Relationship Consultant
US Bank National Association
Woodinville, USA
09.2021 - Current
- Oversaw branch operations, enhancing customer service and sales efficiency.
- Served as senior contact for customers, delivering accurate information and effective solutions.
- Ensured strict adherence to ethical standards and banking regulations while providing exceptional service.
- Conducted periodic audits to uphold regulatory compliance and operational excellence.
- Developed training modules to improve staff performance and reduce errors.
- Guided team members in best practices for consistent service delivery.
- Drove customer financial growth through tailored insights and product promotion.
- Collaborated with internal teams to resolve concerns and improve service quality.
- Analyzed data trends to inform business strategy development, and long-term planning.
Relationship Manager
Bank of America, N.A.
Seattle, USA
06.2020 - 09.2021
- Facilitated enrollment of over 300 accounts and digital solutions for customers.
- Identified opportunities for customers, creating tailored solutions and recommendations.
- Reviewed key performance indicators to bridge gaps and share actionable recommendations.
- Collaborated with cross-functional teams to enhance customer relationships.
- Managed complex account goals while balancing short-term needs with long-term investments.
- Educated and mentored new team members on leveraging bank systems for standard operations.
- Organized daily team huddles to establish focus areas and priorities.
- Prioritized tasks and allocated resources effectively to achieve daily objectives.
- Demonstrated exceptional problem-solving skills by supporting requests from a diverse customer base including, but not limited to cash handling.
Administrative Officer
Charles Taylor Plc
Vancouver, Canada
09.2018 - 03.2019
- Developed new filing and organizational practices, saving the company more than $2,000 per year in contracted labor expenses.
- Closely coordinated cross-functional relationships between departments.
- Prepared expense reports and purchase requisitions.
- Performed hectic and complex calendar management for CEO and other company executives.
- Booked domestic and international travel arrangements for company executives.
- Handled new claims and report files, primary point of contact for triaging all business calls.
- Prepared communications, such as memos, emails, invoices, reports, and other correspondence.
- Monitored and tracked incoming and outgoing mails.
- Ensured office equipment and related inventory maintenance, including evaluating new equipment and techniques.
- Maintained supplies inventory by anticipating needed supplies and placing & expediting orders for supplies.
Operations Manager, Payments Bank
Paytm
Noida, India
07.2016 - 03.2017
- Managed and coordinated activities required for implementation of various systems like Immediate Payment Service (IMPS), National Automated Clearing House (NACH) and National Electronic Fund Transfer/ Real-time Gross Settlement (NEFT/RTGS) for Paytm Payments Bank.
- Built and executed strategic business plans, collaborated with customers to explore innovative ways to identify and execute new product test cases.
- Coordinated cross-functionally across Product, Finance, Technology and Legal teams to ensure timely delivery of tasks.
- Developed process flow and requirement building documents, including reconciliation and dispute handling procedure flows.
- Drove business growth by providing insights and recommendations for new product development.
- Ensured proper implementation by running and verification of test/use cases.
Business Solutions Manager
RBL Bank Limited
Mumbai, India
11.2015 - 05.2016
- Managed and coordinated activities related to NACH Project Implementation.
- Coordinated extensive multi-level cross functional projects.
- Prioritized and delivered on project deadlines with excellent problem solving and decision-making skills.
- Demonstrated solution driven attitude by leveraging technology to provide solutions and services as per customer requirements.
- Developed and managed project plan by attaining approvals, tracking updates, and reporting to company executives.
Assistant Manager-Product Development
National Payments Corporation of India
Mumbai, India
05.2013 - 11.2015
- Strategized and executed tasks to improve National Automated Clearing House (NACH) product life.
- Closely coordinated with multi-level, cross functional teams.
- Followed up rigorously with external customers including Banks (Private, Public, Cooperative, RRB’s, etc.), Corporates, Oil Marketing Companies, UIDAI and Government Departments for achieving assigned targets.
- Proposed updates in system capability, product functioning & specifications to adapt to changing regulatory guidelines.
- Supported 300+member banks (and their branches) through on- boarding facilitation.
- Provided transactional support to member banks for use of NACH on-us platform.
- Demonstrated a high level of ownership and the ability to embrace and navigate ambiguity and complexity.
Education
Master’s (MBA) - Finance, Marketing
ITM Business School
Navi Mumbai, INDIA06.2013
Bachelor’s (BBA) - Finance
PIMR
Indore, INDIA05.2011
Skills
- Strategic business consulting
- Customer relationship management
- Operational efficiency
- Compliance management
- Effective communication
- Team leadership
- Staff education and training
- Data analysis
- Problem solving
- Decision making
- Branch service quality
- Cross-functional collaboration
Certification
- Exempt Market Proficiency Course (EMP)
- Anti-Money Laundering (AML)
- Know your Customer (KYC)
- Combating Financing of Terrorism (CFT)
Operating Systems
- MacOS
- Windows
- Linux
Timeline
Asst. Branch Manager/Client Relationship Consultant
US Bank National Association
09.2021 - Current
Relationship Manager
Bank of America, N.A.
06.2020 - 09.2021
Administrative Officer
Charles Taylor Plc
09.2018 - 03.2019
Operations Manager, Payments Bank
Paytm
07.2016 - 03.2017
Business Solutions Manager
RBL Bank Limited
11.2015 - 05.2016
Assistant Manager-Product Development
National Payments Corporation of India
05.2013 - 11.2015
Master’s (MBA) - Finance, Marketing
ITM Business School
Bachelor’s (BBA) - Finance
PIMR