Summary
Overview
Work History
Education
Skills
Timeline
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Rito Vallez

El Paso,Texas

Summary

Adept at fostering staff development and enhancing productivity, I excelled as a Front End Academy Trainer at Wal-Mart Neighborhood Market. My expertise in retail inventory management and strong problem-solving abilities led to significant improvements in training effectiveness and customer satisfaction. Skilled in both team building and adaptability, I consistently achieved company-wide objectives through innovative strategies and effective leadership.

Overview

11
11
years of professional experience

Work History

Front End Academy Trainer

Wal-Mart Neighborhood Market
06.2024 - 11.2024
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
  • Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.

Fresh Academy Trainer

Wal-Mart Neighborhood Market
11.2021 - 06.2024
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Maintained compliance with health code standards.
  • Determined and implemented appropriate productivity, quality and service goals.
  • Enhanced customer satisfaction by ensuring consistent quality and freshness of produce.
  • Streamlined processes by implementing efficient workflow systems for staff tasks and responsibilities.
  • Increased sales by creating attractive and well-organized displays for fresh food items.
  • Maintained a clean, safe, and sanitary work environment according to health department guidelines.
  • Fostered a positive work atmosphere, contributing to increased employee morale and productivity.
  • Reduced food waste through effective inventory management and timely product rotation.
  • Established team priorities, maintained schedules and monitored performance.

Toys/Garden Center Department Manager

Wal-Mart Supercenter
07.2016 - 11.2021
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Sales Associate

Wal-Mart Supercenter
02.2014 - 07.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

High School Diploma -

Andress High School
El Paso, TX
06-2012

Skills

  • Planning and coordination
  • Group and individual instruction
  • Multitasking
  • Conflict Resolution
  • Team building
  • Adaptability
  • Problem-solving abilities
  • Retail management experience
  • Retail Inventory Management

Timeline

Front End Academy Trainer

Wal-Mart Neighborhood Market
06.2024 - 11.2024

Fresh Academy Trainer

Wal-Mart Neighborhood Market
11.2021 - 06.2024

Toys/Garden Center Department Manager

Wal-Mart Supercenter
07.2016 - 11.2021

Sales Associate

Wal-Mart Supercenter
02.2014 - 07.2016

High School Diploma -

Andress High School

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Rito Vallez