Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
LANGUAGES
RESIDENCY STATUS
REFERENCES
Timeline
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Ritu Singh

McKinney,TX

Summary

An accomplished technical hands-on leader, with several years of people management skills, 18 years of experience in SDLC & Agile Software development and extensive experience in technology leadership. 7+ years of solid experience in Azure Cloud, DevOps and modern application development with security, automation, CI/CD pipelines, with popular DevOps tools & DevSecOps best practices. Proficient in hybrid-cloud and on-premise deployment architecture. Truly passionate about designing scalable, highly available, secure and automated systems with efficacy in continuous cloud cost management across the organization. Experience in communicating, presenting and direct reporting to Sr. Management/Leadership of the organization.

Overview

18
18
years of professional experience

Work History

Senior Manager, Software Engineering

Crestron Electronics
Plano, TX
01.2017 - 10.2023
  • Daily Operations: Managed the day-to-day operations of the software architecture, development, and DevOps teams.
  • Team Management: Set goals, conducted performance reviews, and mentored team members. Collaborated closely with Product Owners and Project Managers to assess feasibility, project costs, resource allocations, and prioritize technical design reviews.
  • SDLC Involvement: Oversaw the entire software development life cycle, from requirement analysis and estimation to design, coding, documentation, testing, and support.
  • Technical Leadership: Led technical discussions, working closely with System, Software, and QA teams to pinpoint roadblocks and devise solutions. Advocated for adherence to agile practices.
  • Quality Assurance: Participated actively in code reviews, pinpointing areas for system improvement. Drove the triaging of customer issues ensuring prompt resolution for Crestron software tools.
  • DevOps & Analytics: Established a state-of-the-art DevOps process tailored for the software team. Pioneered business analytics for IoT devices, saving $50k by redesigning the analytics cold path.
  • Project Deliverables: Played a pivotal role in delivering CCIDE applications EAP and GA, positioning them as replacements for Crestron's legacy tools. Addressed complex architectural issues as the lead problem solver.
  • Cloud Management: Oversaw the cloud operations team for the Crestron application in MSFT Azure, from deployment to continuous monitoring. Conducted comprehensive cost analysis and proposed architectural changes to curtail cloud deployment expenses.
  • Agile Practices: Facilitated RCA, design planning sessions, release planning, backlog grooming, daily stand-ups, reviews, and demos.
  • Reporting: Delivered daily and weekly reports on project health, inclusive of detailed progress updates, risk assessments, emerging issues, and forecasts.

Software Develop Eng3

Apple Inc,
Cupertino, CA
06.2015 - 01.2017
  • CI/CD Integration: Developed a CI/CD pipeline leveraging ApplePay.
  • Robotics: Utilized Python for robotics-related projects and tasks.
  • WAF Framework: Engaged with the WAF framework and devised a Python wrapper for seamless API integration.
  • Apple Pay Deployment:Played an integral role in the deployment of Apple Pay.Managed issuer integrations, including major players like VISA and MasterCard.
  • IoT Certification: Held primary responsibility for IoT device certification processes.

Systems Engineer,

Softcard (Acquired By Google Inc)
Dallas, TX
02.2012 - 06.2015
  • Device Compliance: Oversaw planning and execution for device compliance on mobile handsets, mobile client applications, mobile commerce systems, web applications, contactless readers, and UICC-SE. Engaged in debugging, issue tracking, and collaborated with device manufacturers for resolutions.
  • NFC Expertise: Emerged as a subject matter expert on NFC protocol and its integration in mobile handsets.
  • Integration Lead: Managed integration for Softcard Wallet platform components such as TSM, payment applets, database, and internal wallet client systems.
  • Client Technical Support: Delivered continuous technical assistance and client account management. Offered solutions to intricate technical issues.
  • Collaboration with Handset Manufacturers: Partnered with leading brands like Samsung, LG, Sony, and HTC to address NFC, SEEK API, and Contactless Payment challenges on pre-launch devices.
  • Network Analysis: Conducted deep analyses of handset MODEM for BIP protocol and debugged network discrepancies on 4G LTE and 4G networks. Ensured smooth Wi-Fi calling, Wi-Fi to LTE handover, and IPv4 connections on IPv6 networks.
  • Payment Terminal Collaboration: Joined forces with contactless payment terminal producers such as VeriFone and Ingenico to curate and launch offers and loyalty programs for contactless transactions.
  • Lab Management: Acted as the Lab Manager for Softcard Compliance Lab, taking charge of equipment procurement, installations, tool commissioning, and periodic upgrades.
  • Test Development: Conceived test plans and test cases from technical blueprints, and automated tests utilizing Java, Python, and Selenium. Administered test cases with HP ALM 12.01

Sr. Staff Engineer

Broadcom
San Diego, CA
09.2005 - 02.2012
  • Leadership in Firmware: Spearheaded the Bluetooth and NFC firmware teams for both pre and post silicon validation of Broadcom chipsets.
  • Customer Interface: Actively liaised with premier customers, including Apple, Samsung, LG, and Dell.
  • Chip Troubleshooting: Engaged in chip bring-up activities and comprehensively debugged arising issues.
  • Connectivity Solutions: Played a pivotal role in the establishment of Bluetooth/FM Audio and ensured seamless BT/Wi-Fi coexistence across devices such as smartphones, headsets, PCs, and tablets.
  • Audio Analysis: Conducted advanced audio evaluations using PESQ criteria specifically for Bluetooth audio.
  • Wireless Protocol Validation: Took the helm in the validation of wireless protocols on diverse platforms, including FPGA, ASIC, and customer-centric platforms.
  • Collaboration for Excellence: Engaged actively with both hardware and software units to fine-tune and enhance the system's overall performance to global standards.
  • Customer Issue Resolution: Collaborated closely with customers to get to the root of issues and ensure timely resolutions.
  • Data Presentation: Showcased test results and data to Tier-1 customers, solidifying trust and confidence.
  • Mentoring and Team Management: Offered technical guidance to a dynamic team, overseeing task planning/assignments and rendering weekly performance reports

Education

Master of Science - Electrical Engineering

San Diego State University
San Diego, CA

B. Tech. - Electrical & Electronics Engineering

University of Calicut
Kerala, India

Skills

  • SDLC: Waterfall, Agile – Scrum
  • Programming Languages: C#, Swift, Scripting: PERL, Python, Javascript, HTML, CSS
  • Simulation Tools: Matlab
  • Frameworks: net Blazor, xCode
  • Databases: SQL, CosmosDB
  • CI/CD: Jenkins, MSFT Azure DevOps
  • Software Quality & Security Tools: Coverity
  • Software Control & Management Tools: JIRA, SVN, GitHub,
  • Operating Systems: Windows, MS Office Suite, Mobile OS: Android, iOS, W8, Blackberry
  • Standards: ISO 14443 (NFC), ISO 7816, LTE (3GPP), EMV, Bluetooth core specification, Global Platform, ETSI 102 694-1(SWP), ETSI 102 695-1(HCI)
  • Protocols: Bluetooth, SOAP/XML, SMS, Bearer Independent Protocol (BIP), TCP/IP, HTTP, XML, JSON
  • Equipment & Tools: Measurement: Multimeter, Oscilloscope, Spectrum Analyzer, Logic Analyzer, Power meter
  • Debugging & Testing: Agilent Switch/Attenuator, Frontline FT2BT OTA trace capture, USB tracer, UART Tracer, HP ALM, QTP, Selenium, UT3, UL/Collis UICC-SE tool suite, Android ADB, QXDM, Wireshark
  • Development: Eclipse, JUnit, PowerShell, JC Shell
  • Equipment Automation Interfaces: GPIB, USB, UART, NET
  • Attracting, recruiting and retaining quality professionals with "can-do" attitude
  • Expert in building cohesive global and highly dispersed teams, to meet quality product delivery on time and within budget

Accomplishments

  • Rookie of the Year 2017 at Crestron Electronics: Recognized for outstanding performance and contributions during the first year of service.
  • CEO Award of Excellence at Softcard: Honored for exceptional leadership, innovation, and dedication to the company's mission and values.

LANGUAGES

English (Fluent), Hindi (Fluent)

RESIDENCY STATUS

US Permanent Residence

REFERENCES

Available upon request.

Timeline

Senior Manager, Software Engineering

Crestron Electronics
01.2017 - 10.2023

Software Develop Eng3

Apple Inc,
06.2015 - 01.2017

Systems Engineer,

Softcard (Acquired By Google Inc)
02.2012 - 06.2015

Sr. Staff Engineer

Broadcom
09.2005 - 02.2012

Master of Science - Electrical Engineering

San Diego State University

B. Tech. - Electrical & Electronics Engineering

University of Calicut

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Ritu Singh