Ritu Raj Saini
Dublin,CA
Summary
I am a seasoned professional with over 15 years of technology experience, specializing in Project Management, Business Development, and Operational Performance. My MBA from UC Davis, enriched by coursework in Technology Competition and Strategy, Product Management, and Managing Teams and Projects, has fueled my commitment to aligning business objectives with innovative product strategies. I am currently seeking opportunities as a Product Manager. I bring expertise in managing complex projects, leading cross-functional teams, and making data-driven decisions to deliver customer-centric solutions.
Overview
15
15
years of professional experience
Work History
Test Automation Strategy Analyst
Aeris Communications, Inc.
01.2015 - 11.2020
- Led cross-functional Agile teams through iterative development cycles, achieving a 20% faster feature delivery
- Oversaw sprint planning, daily stand-ups, and retrospectives to ensure alignment with SDLC milestones
- Spearheaded end-to-end project lifecycles using JIRA and Confluence, successfully delivering product strategies, roadmaps, and feature prioritization on schedule
- Achieved 25% reduction in project timelines and 15% cost savings by implementing automated testing scripts and refining UAT protocols
- Analyzed customer feedback and support ticket data to identify recurring issues, then collaborated with engineering teams to prioritize feature enhancements and bug fixes, reducing response time by 40% and boosting user satisfaction by 30%
- Collaborated with customer support teams to gather insights from user feedback, then presented actionable product improvement strategies to stakeholders, directly enhancing user satisfaction by 30%
System Analyst
Exilant Technologies
08.2014 - 12.2014
- Coordinated the development of retail-focused features, facilitating agile sprints between clients and developers for faster feature delivery and feedback integration
- Developed user-friendly retail sales features for iPhone 6, enhancing customer experience and boosting product adoption among retail clients by 15%
System Analyst
Halosys
11.2013 - 08.2014
- Led web portal testing to ensure quality and timely delivery
- Assisted the development team by managing bug statuses, unblocking tickets, and coordinating with partner teams to complete features
- Spearheaded the cache implementation to improve SEO (Search Engine Optimization) and user engagement for the Agilent employee directory project
- Maintained a balance between strategic oversight and attention to detail when developing new features
- Drove process improvements and enhanced product functionality, resulting in a stable product
- Handled release management activities, adhering to client protocols
- Fixed software bugs to improve the product and increase customer satisfaction
Technology Analyst
Infosys
03.2008 - 09.2013
- Led product implementation with cross-functional teams, including Business Development, Client Services, and Solutions
- Created SQL queries to analyze and troubleshoot data for the Internal Product iCLO (Infosys Common Loan Origination)
- Worked with a team of 4-5, including a Business Analyst, to develop new product features, write code, document design, and create test plans
- Analyzed customer behavior using data models and presented insights to stakeholders
- Implemented Agile best practices to streamline SDLC processes, reducing project timelines by 25% and increasing efficiency in cross-functional team coordination
- Managed all phases of the SDLC, including requirements gathering, development, testing, and deployment, ensuring on-time project delivery and alignment with business goals
Software Engineer
Direction Software Solutions, Geometric Ltd.
11.2005 - 03.2008
- Engaged with B2B retail clients to understand specific business needs, tailoring SaaS product features to align with customer objectives and increasing adoption rates
Education
MBA(STEM Designated) in Product Management -
The University of California Davis, Graduate School of Management
Davis, CA06.2023
B.Tech in Computer Science -
Dr. A.P.J. Abdul Kalam Technical University
05.2005
Skills
- Product Management: Software Development Lifecycle (SDLC), Agile and Waterfall Methodology, Cross-Functional Team Leadership, User Stories Creation, Product planning
- Technical Tools: Atlassian (JIRA), GitHub, Oracle, MySQL, Python, R, SQL
- Analytical Skills: Data Analysis, Quantitative Market Analysis, Process Improvement, Requirements Gathering, Statistical and Data Interpretation
- Soft Skills: Customer Enablement, Collaboration and Communication, Strategic Thinking
Timeline
Test Automation Strategy Analyst
Aeris Communications, Inc.
01.2015 - 11.2020
System Analyst
Exilant Technologies
08.2014 - 12.2014
System Analyst
Halosys
11.2013 - 08.2014
Technology Analyst
Infosys
03.2008 - 09.2013
Software Engineer
Direction Software Solutions, Geometric Ltd.
11.2005 - 03.2008
MBA(STEM Designated) in Product Management -
The University of California Davis, Graduate School of Management
B.Tech in Computer Science -
Dr. A.P.J. Abdul Kalam Technical University
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