Rituraj Singh
Tracy,CA
Summary
Applications professional prepared for role with focus on delivering impactful support and solutions. Extensive experience in managing IT teams and resolving complex application issues. Known for fostering collaboration and achieving results, adaptable to changing needs. Skills include technical troubleshooting, team leadership, and effective communication.
Overview
31
31
years of professional experience
1
1
● Scrum Master Accredited Certification awarded by International
2
2
● ITIL Foundation Course Certificate in IT Service Management
Work History
Global Applications Support Manager
Deckers Corporation
Goleta, CA
12.2022 - Current
- Managing Support team providing support for Oracle EBS SCM & Finance Applications, including integrations with various third-party software.
- Collaborating with vendors to resolve complex ERP technical problems in a timely manner.
- Contributing to budget planning activities by forecasting resource requirements based on historical analysis of support needs.
- Enforced root cause analysis resulting in 50% ticket logging reduction by users.
- Led monthly meetings with IT leaders to plan and execute key changes which in-turn assisted Retail business team with successfully completing peak season activities consistently for the last 2 years.
- Responsible for evaluating and onboarding various consulting teams following RFP process.
- Serving as an escalation point for high-priority incidents, coordinating efforts across teams to resolve issues and restore service quickly.
Business Applications Manager
Ghirardelli
San Leandro, CA
12.2017 - 12.2022
- Managed Application IT team supporting various functional areas including Supply Chain, PLM, HR benefits, Payroll, and Finance.
- Implemented SAP working in Project Manager role for the PMO team; led all integration related discussions with Vendors & Consultants.
- Managed project for archiving data from Oracle JDE Sql Server 1.5 TB size database.
- Upgraded Oracle ERP JDE tools release version from 9.1.4.5 to 9.1.5.10.
- Upgraded Demand Planning Atlas Application from 7.4 to 8.2.
- Prioritized month-end close financial issues and ensured successful period end closures since Mar'18.
- Implemented ticketing applications: JIRA Servicedesk & Service Now (SNOW).
- Implemented SQL Server databases backup strategy pertaining to ERP and integrating applications.
- Improved customer satisfaction by providing timely support and maintenance of critical business applications.
- Provided regular performance feedback to employees and completed annual performance reviews.
Manager, IT Applications
Polycom Inc.
San Jose, CA
07.2016 - 12.2017
- Managed Siebel CRM and Q2C Application IT teams at different times during employment period
- Managed two projects for cleaning up of Customer data both in R12 EBS Oracle application and Siebel CRM application
- Led Q2C team to rollout key changes for stabilizing Q2C tracks in areas of pricing, shipping etc
- Managed 3 successive monthly releases that included various enhancements and fixes for critical support issues
Senior Manager – Oracle Support
Oracle America Inc.
Colorado Springs, CO
02.2016 - 07.2016
- Managed 25-member team that supported Oracle Project Accounting (PA) modules (Costing, Billing etc.).
- Engaged with Cross LOB Support Management, Product Development, and the Customer to ensure escalated issues are handled to closure.
- Worked closely with APAC/EMEA regional managers to ensure seamless global Oracle PA support coverage for Oracle's worldwide customers
Senior Manager – Oracle Applications Lab(OAL)
Oracle America Inc.
Pleasanton, CA
06.2012 - 01.2016
- Led Global team (US/Mexico/Australia/India) to provide support for Oracle Service Contracts & Installed Base ERP modules.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Senior Manager - Applications Development IT
Oracle America Inc.
Pleasanton, CA
01.2006 - 05.2012
- Led Applications IT Incentive Compensation team in a Senior Manager/Global Solution Owner role.
- Established key business relationships with senior level business managers and, on their behalf, have successfully implemented various business requirements including new feature implementation and custom extensions to standard application product.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Manager – Applications Development IT
Oracle IDC
India
01.2004 - 01.2006
- Led Oracle Support Sales team responsible for supporting Oracle Service Contracts(OKS) application module
- Directed and managed all projects and critical issues assigned to my team.
- Key projects include re-write of QA checks including various enhancements, License Migration project, and Oracle Apps OKS upgrade from 11.5.9 to 11.5.10.
- Successfully trained members on various Oracle Application concepts.
- Worked in technical lead role and provided inputs on various technical issues to team members.
- Instrumental in career progression of 5 Analysts.
Principle Engineer – Order Management Sustaining Engg. Group
Oracle America Inc.
CA
01.2001 - 01.2004
- Responsible for addressing all product issues in Oracle Order Management (OM) Application module.
- Sub-component ownership areas included Oracle Pricing integration, Taxation, Scheduling, and Attachments.
- Fixed over 300 product issues, created patches, and released to customers.
Senior Consultant
Oracle Consulting
Houston, TX
01.1999 - 01.2001
- Worked as Oracle's Consultant at clients including Imation, Minneapolis and Motorola, Singapore.
- Developed Oracle forms and reports.
Senior Systems Analyst
PrimeCo Personal Communications
Westlake, TX
01.1997 - 01.1999
- Managed various interfaces in a lead role.
- Led Y2K discussions with Oracle Consultants and implemented appropriate changes for a successful transition.
Consultant
Different Companies
India
09.1993 - 01.1997
- Held consulting positions at different companies in India working on Oracle projects.
Education
Master of Computer Applications - Computer Science
National Institute of Technology
IndiaSkills
- Incident management
- Escalation handling
- Stakeholder communication
- Software development
- SLA management
- Application troubleshooting
- Customer support
- Project leadership
- Vendor management
Certification
- Scrum Master Accredited Certification awarded by International Scrum Institute.
- ITIL Foundation Course Certificate in IT Service Management.
Techno Functional Skills
- MS-Project, Clarity PPM (Project Portfolio Management),
- SQL/PL*SQL, T-SQL,Forms, ReportWriter
- Oracle EBS, Oracle JDE 9.0, Siebel, SAP
- Other applications: Atlas Demand Planning, Basware Invoicing (SaaS), DevEx PLM, Jira, Servicenow
- Order Entry/Management (OM), Oracle Service Contracts(OKS), Oracle Incentive Compensation (OIC), Oracle Accounts Receivables (AR)
Management Training
- Managing within the law
- Managerial Effectiveness Program
- Best Practices in Project Management
Citizenship Status
US Citizen
Personal Information
Relocation: Willing to relocate
Timeline
Global Applications Support Manager
Deckers Corporation
12.2022 - Current
Business Applications Manager
Ghirardelli
12.2017 - 12.2022
Manager, IT Applications
Polycom Inc.
07.2016 - 12.2017
Senior Manager – Oracle Support
Oracle America Inc.
02.2016 - 07.2016
Senior Manager – Oracle Applications Lab(OAL)
Oracle America Inc.
06.2012 - 01.2016
Senior Manager - Applications Development IT
Oracle America Inc.
01.2006 - 05.2012
Manager – Applications Development IT
Oracle IDC
01.2004 - 01.2006
Principle Engineer – Order Management Sustaining Engg. Group
Oracle America Inc.
01.2001 - 01.2004
Senior Consultant
Oracle Consulting
01.1999 - 01.2001
Senior Systems Analyst
PrimeCo Personal Communications
01.1997 - 01.1999
Consultant
Different Companies
09.1993 - 01.1997
Master of Computer Applications - Computer Science
National Institute of Technology
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