Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ritza Herrera

Kew Gardens,NY

Summary

Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. Over a decade of experience serving up to thousands of lunch and dinner guests at casual American and Mexican restaurants.

Overview

13
13
years of professional experience

Work History

Server

Playa Bettys
09.2021 - 09.2025
  • Provided exceptional customer service to enhance guest satisfaction and retention.
  • Stepped in for bartenders with needed assistance crafting cocktails so that guests can receive it in a timely fashion.
  • Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
  • Maintained cleanliness and organization of dining area for optimal guest experience.
  • Assisted in training new servers on restaurant protocols and service standards.

Server/Bartender

Cilantro
05.2012 - 03.2020
  • Demonstrating genuine hospitality while greeting and establishing relationship with guests.
  • Guiding guests through menus while demonstrating thorough knowledge of food, beverages and ingredients.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Assertively upsold alcoholic beverages, appetizers and desserts.
  • Delivered quality service by providing a warm and welcoming environment.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Preparing cocktails and other beverages in a timely manner during busy brunches.

Bartender

Fonda Chelsea
06.2018 - 09.2018
  • Verified that guests at the bar were of legal age.
  • Received beverage orders from wait staff and delivered beverages to guests.
  • Adhered to state laws regarding alcoholic beverage service.
  • Cleaned, mopped and vacuumed the bar area.
  • Notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Managed bar revenues, ensuring that all patrons were billed and cash properly accounted for.
  • Closed out cash register and prepared cashier report.
  • Described food and drink specials to guests with enthusiasm and appeal.
  • Greeted guests in a timely and professional manner.
  • Conducted monthly inventory.
  • Waited on multiple customers at the bar and throughout bar area.
  • Processed orders on a computerized point of sale system.
  • Maintained full knowledge of beverage lists and promotions.

Education

Associate of Science - Business Administration And Management

Borough of Manhattan Community College
New York, NY

Skills

  • Greeting guests with genuine enthusiasm
  • Offering recommendations to guests regarding menu to fit their desire
  • Placing orders in POS system and managing payments
  • Working under pressure in high volume atmospheres
  • Multi-tasking with efficiency
  • Organized and efficient server
  • Committed team player

Timeline

Server

Playa Bettys
09.2021 - 09.2025

Bartender

Fonda Chelsea
06.2018 - 09.2018

Server/Bartender

Cilantro
05.2012 - 03.2020

Associate of Science - Business Administration And Management

Borough of Manhattan Community College

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