Ritzel Reyes-Castro
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
6
6
years of professional experience
Work History
Home Health Aide
Superior Senior Care
Cabot, AR
02.2022 - 06.2023
- Administered medications as instructed by physician or nurse practitioner.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
- Planned, prepared or served meals to patients according to prescribed diets.
- Improved patient outlook and daily living through compassionate care.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Certified Nursing Assistant
Beebe Retirement Center
Beebe, AR
10.2020 - 02.2022
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Checked patient vitals such as temperature, blood pressure and O2 levels.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Provided emotional support to family members regarding end-of-life decisions.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Responded quickly to emergency situations involving sudden illness or injury.
Package Handler
Tokusen USA Inc
Conway, AR
07.2020 - 10.2020
- Improved operations through consistent hard work and dedication.
- Oversaw daily operations to ensure high levels of productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used coordination and planning skills to achieve results according to schedule.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed and maintained courteous and effective working relationships.
- Inspected equipment and used troubleshooting approaches to keep machines operational.
- Followed verbal and written instructions to properly move and ship products.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
Customer Service Cashier
McDonald's Restaurant
North Little Rock, AR
03.2019 - 12.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Performed cash, card and check transactions to complete customer purchases.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Supported great dining and meal experiences for guests.
- Worked front counter, drive-thru and other areas.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Brewed coffee and tea and changed out drink station syrups.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Greeted customers promptly and responded to questions.
Picker & Packer
COOLA Suncare
Vista, CA
03.2018 - 07.2018
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Directed weekly product cycle counts and corrected errors in warehouse inventory system.
- Pulled orders quickly to maintain demanding productivity goals.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Scanned packages and boxes and moved to loading dock for shipment.
- Checked inventory and selected products from specific locations based upon availability.
- Removed items from shelves or storage bins and scanned tags.
- Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.
Project Assistant
Kirei USA
Solana Beach, CA
09.2017 - 12.2017
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Produced highly accurate internal and external letters and memoranda.
- Performed work according to project schedules and established quality standards.
- Worked with senior leadership to complete complex projects on time and under-budget.
- Provided assistance with preparation of project-related reports, manuscripts, and presentations
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Managed quality and client deadlines by working closely with staff to maintain adherence with project requirements.
- Adhered to established schedules by facilitating work quality and timely delivery.
Education
High School Diploma -
Oceanside High School
Oceanside, CA07.2017
Skills
- Emotional and Social Support
- Empathy and Compassionate Care
- HIPAA Compliance
- Emotional Intelligence
- Verbal and Written Communication
- Quality Assurance
- Calm Under Stress
- Observation Documentation
- Schedule Management
- Customer Service
- Complaint Resolution
- Providing Customer Support
- Professional Phone Voice
- Communicating With Clients
- Answering Questions
- Problem-Solving Skills
Timeline
Home Health Aide
Superior Senior Care
02.2022 - 06.2023
Certified Nursing Assistant
Beebe Retirement Center
10.2020 - 02.2022
Package Handler
Tokusen USA Inc
07.2020 - 10.2020
Customer Service Cashier
McDonald's Restaurant
03.2019 - 12.2019
Picker & Packer
COOLA Suncare
03.2018 - 07.2018
Project Assistant
Kirei USA
09.2017 - 12.2017
High School Diploma -
Oceanside High School
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