MARITZA FLORES

Handles incoming calls from potential Sun Bucks program participants. Provides outstanding customer service and technical assistance to families across the state. Maintains a working knowledge of program eligibility guidelines and follows FCCC’s standard operating procedures. Proficient in handling inquiries, resolving issues, and maintaining high levels of customer satisfaction. Enhances customer satisfaction by addressing concerns with empathy.

Provided support to the Health Services Department of the Sacramento City Unified School District. Performed data entry including entering and processing information into multiple data management platforms with efficiency and accuracy. Conducted outbound calls to parents and determined student's vaccination status. Daily review of staff COVID testing results. Updated student records in school system databases (Infinite Campus and Frontline Healthcare). Performed other related duties as assigned.

Reviewed client applications for the Rent Relief Program and determined eligibility. Processed annual recertification, interim changes and/or moves including obtaining third party verifications of participant information in accordance with program requirements. Proficiently used online data management platforms with efficiency and accuracy. Created detailed case notes and maintained current/updated information. Documented required proof of identity, residence, and income.

Provided payee support services to the mentally ill, homeless, physically disabled and aging populations to assist them with the budgeting of their Social Security benefits. Responsible for the intake, processing and explaining of the Payee Services Program to the respective client. Used benefits received for client to meet current needs with food, clothing, shelter and ensured all client bills paid on time. Followed all company policies and procedures to deliver quality work.

Managed the efficient operation of the San Gabriel Valley Regional office. Assisted in preparation of funding proposals and reports. Prepared vendor invoices and processed incoming payments. Established school rosters and maintained attendance on a weekly basis. Invoiced school districts for all services; collection efforts when invoices were past due. Coordinated office trainings, meetings, and lunch orders.