Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Riva Owl

Stilwell

Summary

Dynamic Patient Benefits Coordinator at Cherokee Nation with expertise in data analysis and benefit coordination. Proven track record in enhancing patient resource utilization and ensuring compliance with healthcare regulations. Skilled in report generation and fostering strong customer relationships, driving continuous improvement in application processing and documentation accuracy.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Patient Benefits Coordinator

Cherokee Nation
Tahlequah
06.2024 - Current
  • Produced detailed reports and data models to help clients pick optimal plans.
  • Developed strategies to maximize the utilization of available resources by patients.
  • Conducted research to identify available benefit programs and services.
  • Checked accuracy and completeness of benefits applications and documents.
  • Participated in training sessions aimed at enhancing knowledge about various aspects of healthcare law, regulations, and reimbursement systems.
  • Monitored patient accounts for accuracy and completeness of documentation.
  • Assisted patients in completing applications for benefits.
  • Submitted paperwork to government agencies on behalf of patients.
  • Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.

CEO

Boys & Girls Clubs of Adair County Schools
Stilwell
09.2022 - 02.2024
  • Implemented technological solutions designed to improve operational effectiveness.
  • Executed on-time, under-budget project management to adhere to project road map.
  • Represented the organization at conferences, events, and networking activities as needed.
  • Recruited, trained, mentored, and managed employees at all levels within the organization.
  • Hired, trained, and mentored staff members to maximize productivity.
  • Established policies and procedures that promoted an ethical work environment.
  • Directed long-term research initiatives to identify new markets for growth opportunities.
  • Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
  • Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
  • Oversaw corrective action plans to remedy structural, organizational and departmental issues.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

CDA - Child Care

Northeasten State University
Tahlequah, OK
11-2023

Microsoft Word And Excel -

Indian Capitol Technology Center
Stilwell
05-2006

High School Diploma -

Cave Springs High School
Bunch
05-2003

Skills

  • Data analysis
  • Healthcare regulations
  • Benefit coordination
  • Report generation
  • Application processing
  • Customer relationship management
  • HIPAA compliance
  • Benefits explanation
  • Healthcare benefits
  • Multitasking
  • Teamwork and collaboration
  • Continuous improvement
  • Office administration

Certification

  • BSL certified

References

References available upon request.

Timeline

Patient Benefits Coordinator

Cherokee Nation
06.2024 - Current

CEO

Boys & Girls Clubs of Adair County Schools
09.2022 - 02.2024

CDA - Child Care

Northeasten State University

Microsoft Word And Excel -

Indian Capitol Technology Center

High School Diploma -

Cave Springs High School
Riva Owl