Rivanda Berenice Atta De Freitas Braga Ribeiro
Davenport,FL
Summary
Experienced professional with a strong background in restaurant operations, education administration, staff training, and customer service. Hands-on experience managing daily operations, supervising large teams, training employees, supporting students and families, and maintaining organized and fast-paced work environments. Worked extensively in multi-unit restaurant operations and school administration in Brazil, developing strong leadership, communication, problem-solving, and organizational skills. Adaptable, people-oriented, and committed to learning, teamwork, and operational excellence.
Overview
2
2
Languages
Work History
Academic Director & Co-Owner
UIRB - Universidade Infantil Rivanda Berenice
2003 - 2018
- Supervised daily administrative and academic operations for a private school serving students from preschool through high school.
- Managed recruitment, resume screening, interviewing, hiring, onboarding, and training for more than 100 employees, including teachers, administrative staff, and operational teams.
- Coordinated staff development and monitored classroom performance, student progress, and educational outcomes.
- Maintained direct communication with students and families, supporting customer service, conflict resolution, and school community relationships.
- Oversaw administrative documentation, official school records, internal communications, and organizational processes.
- Supervised operational quality standards across multiple departments, including classroom support, front desk operations, maintenance, and cleaning staff.
- Managed purchasing of school materials and supplies while supporting daily operational needs across the institution.
- Assisted in organizing school events, academic activities, and internal administrative coordination.
Restaurant Operations Manager & Co-Owner
Rock & Ribs
2012 - 2017
- Monitored food safety, hygiene, storage, and sanitation procedures to ensure compliance with company standards and health regulations across multiple restaurant locations.
- Supported daily operations across multiple franchise restaurant units, including fast-food locations in shopping centers and a large two-story steakhouse with live music and high customer volume.
- Developed and coordinated employee work schedules to support high-volume restaurant operations with extended business hours, including daytime, evening, and late-night shifts.
- Managed inventory control, purchasing, cash flow monitoring, opening and closing procedures, and front-of-house operations.
- Supervised restaurant managers and assisted in resolving escalated operational issues, customer concerns, and service-related situations.
- Ensured operational excellence across all levels of restaurant operations, maintaining high standards of customer service, organization, cleanliness, workflow efficiency, and overall guest experience.
- Assisted with employee supervision, team coordination, and daily operational support in fast-paced restaurant environments.
- Supported promotions, live entertainment events, and customer engagement activities in a large-scale restaurant setting.
- Supported organized and efficient operations in fast-paced restaurant environments operating from daytime through late-night business hours.
Paintball Arena Operations Manager & Co-Owner
Arena Paintball
2006 - 2008
- Managed daily operations for a high-traffic recreational paintball arena while maintaining efficient and low-cost business operations.
- Coordinated customer service, participant activities, scheduling, equipment organization, and operational support in a fast-paced recreational environment.
- Maintained recreational equipment and monitored operational safety procedures to support safe and organized activities.
- Assisted with team-building activities, tournaments, group events, and customer engagement experiences.
- Supported cash handling, customer transactions, and front desk operations.
- Worked directly in multiple operational areas to maintain efficient business performance and customer satisfaction.
Education
Bachelor of Arts - Education
Federal University of Maranhão (UFMA)
São Luís, Maranhão, Brazil 05.2001 -
Bachelor of Arts - Biblical Studies
KPCA Northwestern Presbyterian Theological Seminary
Tacoma, Washington, USA 05.2001 -
Skills
Restaurant Operations
Team Leadership
Staff Training & Supervision
Customer Service
School Administration
Multi-Unit Operations
Team Development
Problem Solving
Communication Skills
Administrative Support
Inventory & Purchasing
Conflict Resolution
Organization & Time Management
Fast-Paced Work Environments
Multicultural Communication
Additional Information
Kids Ministry Volunteer
Family Church | Windermere & Winter Garden, Florida
2018 – Present
- Regularly volunteers in kids ministry programs serving both Brazilian and American church communities.
- Assists with Sunday School activities, classroom support, family engagement, event coordination, and ministry operations.
- Supports church events and volunteer activities across multiple ministry areas as needed.
Timeline
Bachelor of Arts - Education
Federal University of Maranhão (UFMA)
05.2001 -
Bachelor of Arts - Biblical Studies
KPCA Northwestern Presbyterian Theological Seminary
05.2001 -
Academic Director & Co-Owner
UIRB - Universidade Infantil Rivanda Berenice
2003 - 2018
Restaurant Operations Manager & Co-Owner
Rock & Ribs
2012 - 2017
Paintball Arena Operations Manager & Co-Owner
Arena Paintball
2006 - 2008