Brittney Rivas
Astoria
Summary
Skilled Recreational Leader with talent for planning activities. Energetic and driven leader bringing multi-year background in related roles. Ready to leverage experience and abilities to take on challenging new role. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
2
2
years of professional experience
Work History
Summer Camp Assistant
NYJTL
Astoria
07.2024 - 08.2024
- Provided support to camp counselors in the supervision of campers.
- Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.
- Engaged campers in creative games and sports-related activities to encourage participation and healthy competition.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Resolved conflicts between campers in a respectful manner while adhering to established policies and procedures.
Customer Service Worker
Green Bay MarketPlace
Astoria
05.2023 - 08.2023
- Helped coworkers with their queries, and acted as a translator for management.
- Provided exceptional customer service to ensure positive customer experiences.
- Assisted customers with product selection based on their individual requirements.
- Monitored stock levels of merchandise in order to replenish items as necessary.
- Answered incoming calls, responded to inquiries, and resolved customer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Measured ingredients according to recipes for various juices.
Intern
CIANA
NY
12.2022 - 03.2023
- Made phone calls to provide services to those in need, such as English classes, legal services, SNAP benefits, and tutoring services.
- Provided appropriate contextual information to increase clients understanding of translations.
- Identified and resolved conflicts in translation or interpretation of words or concepts.
- Proofread, edited and revised translated documents.
- Helped maintain applicant tracking systems.
- Assisted students in developing effective study habits and strategies for success in school.
- Assisted students of varying skill levels with understanding and excelling in studies.
- Adapted instruction methods based on individual learning styles.
- Encouraged students to ask questions and participate in discussions.
Clerical Assistant
NORC
Queens
07.2022 - 08.2022
- Updated customer contact information in the system database.
- Answered and directed phone calls to appropriate staff members.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Organized files and developed spreadsheets to improve organizational workflow.
- Supported the planning and execution of corporate events and meetings.
Education
Bachelor of Science - Psychology BS
Stony Brook University
Stony Brook05-2027
High School Diploma -
TYWLS of Astoria
Astoria, NY06-2023
Skills
- Data analysis
- Research techniques
- Customer service
- Effective communication
- Team collaboration
- Project management
- Client assessment
- Documentation and recordkeeping
- Cultural sensitivity
- Youth behavior management
- Friendly, positive attitude
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Summer Camp Assistant
NYJTL
07.2024 - 08.2024
Customer Service Worker
Green Bay MarketPlace
05.2023 - 08.2023
Intern
CIANA
12.2022 - 03.2023
Clerical Assistant
NORC
07.2022 - 08.2022
Bachelor of Science - Psychology BS
Stony Brook University
High School Diploma -
TYWLS of Astoria
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