Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Rivel Jean

Los Angeles,California

Summary

Started as Reliable Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Accomplished as pc tech to sales, Results-driven Software Sales Representative organized in managing end-to-end sales processes. Accomplished in meeting sales goals and innovating new ways to reach customers, highlight products and close sales. Articulate communicator with great relationship-building abilities. Insightful Supervisor with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Well-coordinated Receiving Supervisor with exceptional organization and detail orientation when organizing inventories of 500-10000 items. Versatile multitasker in coordination of complex warehouse influx operations. Level-headed supervisor of 4 years employees, widely appreciated as highly motivational and supportive.

Overview

8
8
years of professional experience

Work History

Supervisor of Operations

USG
Commerce, CA
02.2019 - Current
  • Oversaw and motivated team of 7-10 employees in warehouse to increase efficiency by 98%.
  • Handled day-to-day shipping and receiving overseeing more than 20-500 packages per day.
  • Performed freight processing functions, assisting associates with irregularities in export freight.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Developed team communications and information for meetings.
  • Handled 12 calls per day to address customer inquiries and concerns.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Prepared orders for shipment by picking, packing and labeling merchandise.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

CSR, Sales

5901 Green Valley Cir, Time Warner Cable
Culver City, CA
05.2017 - 05.2018
  • 242-9977Handle inbound
  • Sales, Disconnect/downgrade calls from existing customers
  • Responsible for skillfully retaining customers through positive customer relationship building diffuse the irate customer situation by utilizing strong listening skills and probing techniques, identify reasons for disconnect and overcome objections in an effort to retain the customer Save and resell the value of our products and services by properly aligning their features
  • Benefits and price with the needs of our customers, effectively transition from the save to upgrading the customer to additional products and services, providing exceptional customer care across all call types including escalations, technical support and billing
  • Track the primary reasons for requests to disconnect service in specific geographic areas by competition and forward the information to the appropriate departments for further investigation
  • Maintain knowledge of all marketing campaigns, competitive campaigns/pricing, save offers, and make appropriate use of campaigns/save offers in retaining customers, Provide explanation and interpretation of billing system information, Punctual and consistent attendance
  • Provide one call resolution of all customer inquiries and concerns handled in a timely and efficient manner as assigned .
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Provided primary customer support to internal and external customers.
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Software Sales/Sales/Sales/Telemarketing Sales Representative

MacMall
El Segundo, CA
01.2014 - 05.2015
  • Upgrade calls from existing customers and New Business Customers
  • Responsible for skillfully retaining customers through positive customer relationship building utilizing strong listening skills and probing techniques, identify reasons for sale & consumer neededs and overcome objections!
  • Retain existing customer Save and resell the value of our products and services by properly aligning their features of software consumer looking for
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
  • Collaborated with marketing department to build campaigns with optimized targeting.
  • Benefits and pricing with the needs of our customers, effectively transition from the save to upgrading the customer to additional products and services, providing exceptional customer care across all call types including , technical support and billing
  • Track the primary reasons for requests servicing specific geographic areas by competition and forward the information to the appropriate departments for further investigation, leads, salesforce
  • Maintain knowledge of all marketing campaigns, competitive campaigns/pricing, save offers, and make appropriate use of campaigns/save offers in retaining customers, Provide explanation and interpretation of billing system information, Punctual and consistent attendance
  • Provide one call resolution of all customer inquiries and concerns handled in a timely and efficient manner as assigned thru

CSR, Sales

Verizon Wireless AOL
Norcross, GA
05.2011 - 03.2013
  • For, inbound customer service, Customer Service Representative keeping customer satisfied and product with AOL, Sales
  • Upgrade, retention billing services 80-150 calls per day
  • Verizon wireless as a Customer Service Representative duties included helping customers, sales support, with billing issues and phone service and helping employees and Customers with computer support, troubleshooting, repairs and upgrades telephone, sales in an inbound call center
  • Provided primary customer support to internal and external customers.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Responded to customer requests for products, services and company information.

Education

Bachelor of Science - Business Administration management

AshWorth College
Norcross, GA
12.2022

Associate of Science - Computer Science

ICT Junior College
City Of Los Angeles, CA
06.2003

Skills

  • Program Optimization
  • Budget Development and Management
  • Linux Environments
  • Sales Promotion
  • Inventory Management
  • Originality and Creativity
  • Staff Training
  • G-Suite
  • MS Office
  • System Tests
  • System Installation
  • Programming Languages: Java, C#, Net, Python

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Supervisor of Operations

USG
02.2019 - Current

CSR, Sales

5901 Green Valley Cir, Time Warner Cable
05.2017 - 05.2018

Software Sales/Sales/Sales/Telemarketing Sales Representative

MacMall
01.2014 - 05.2015

CSR, Sales

Verizon Wireless AOL
05.2011 - 03.2013

Bachelor of Science - Business Administration management

AshWorth College

Associate of Science - Computer Science

ICT Junior College

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Rivel Jean