Riven Sanchez
Wesley Chapel,FL
Summary
Dedicated professional with a strong work ethic, skilled in relationship building and teamwork. Proven ability to enhance guest experiences and support team dynamics in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Food Runner/Dishwasher
The Spookeasy Lounge
09.2025 - Current
- Maintained cleanliness and hygiene standards by sanitizing dishes, glassware, utensils, and kitchen tools.
- Oversaw cleanliness and organization of kitchen dish station and storage areas.
- Supported kitchen operations by assisting staff with food preparation and supply restocking.
- Executed prompt and precise delivery of food orders from kitchen to guests.
- Coordinated with kitchen and serving teams to maintain high standards of order accuracy.
- Oversaw food presentation to guarantee adherence to restaurant standards prior to delivery.
- Responded swiftly to guest inquiries to enhance overall satisfaction and experience.
- Coordinated efforts to support team members during peak service hours, optimizing customer experience.
Concierge
Esplanade at Artisan Lakes
08.2024 - 09.2025
- Provided exceptional guest service by addressing inquiries and resolving issues promptly.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Served as the first point of contact for residents and guests at a luxury resort-living community.
- Answered high volume of calls, managed inquiries, and directed communication efficiently.
- Scheduled and registered members for events, fitness classes, and spa or amenity appointments.
- Performed receptionist duties including package handling and front desk operations.
- Set up and rearranged event spaces.
- Ensured resident access and security by checking badges.
Bakery Clerk
Publix
06.2024 - 08.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained cleanliness and organization in bakery area to comply with health regulations.
- Managed special order requests by ensuring precise packaging and labeling of products for customer satisfaction.
Processing Specialist
Deluxe Co
04.2023 - 05.2024
- Processed customer transactions efficiently using proprietary software systems.
- Ensured accuracy in data entry and processing of financial documents.
- Collaborated with team members to improve workflow efficiency and reduce errors.
- Performed accurate and efficient data entry to support operational workflows at 8000 keystrokes per minute.
Customer Service Specialist
Horizon Services Inc
04.2021 - 03.2023
- Facilitated training programs for new representatives to enhance call efficiency.
- Managed task direction across departments while effectively resolving membership-related challenges.
- Investigated and responded to billing inquiries while providing solutions for customer complaints.
Customer Service Advisor
National Tire and Battery
03.2018 - 03.2021
- Organized appointment schedules, evaluated customer requirements, and produced detailed estimates.
- Monitored and followed up on maintenance service engagements to strengthen retention efforts.
- Achieved top 10 regional sales ranking within 6 months through strategic client engagement.
Education
Delaware Academy of Public Safety And Security
06-2015
Skills
- Teamwork and collaboration
- Time management
- Strong work ethic
- Flexible schedule
- Relationship building
Timeline
Food Runner/Dishwasher
The Spookeasy Lounge
09.2025 - Current
Concierge
Esplanade at Artisan Lakes
08.2024 - 09.2025
Bakery Clerk
Publix
06.2024 - 08.2024
Processing Specialist
Deluxe Co
04.2023 - 05.2024
Customer Service Specialist
Horizon Services Inc
04.2021 - 03.2023
Customer Service Advisor
National Tire and Battery
03.2018 - 03.2021
Delaware Academy of Public Safety And Security