Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rivens Desamour

Margate

Summary

Reduced average permit turnaround time by 25% through process streamlining. Facilitated over 200+ permit applications with 98% first-pass success rate. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Proven history of increasing customer satisfaction. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Code Enforcement Officer

City of Coral Gables
01.2024 - Current
  • Ensured compliance with provisions of the City and Zoning Codes by enforcing regulations.
  • Enforced residential regulations by issuing citations for inadequate maintenance of properties.
  • Investigated complaints regarding zoning violations, code enforcement issues and other municipal ordinances.
  • Conducted on-site inspections of residential and commercial properties to ensure compliance with applicable codes and regulations.
  • Prepared detailed reports on inspection findings, including photographs of noncompliant properties or buildings.
  • Drafted letters to property owners informing them of violations and outlining corrective actions required for compliance.
  • Educated property owners about local codes and ordinances, providing guidance on how to bring their property into compliance.
  • Built relationships with property owners and local agencies to educate and enforce zoning codes.
  • Collaborated with legal and administrative teams to ensure corrective actions complied with city governance.

Self Employed

Self Employed Services
06.2023 - Current
  • Manage new construction projects permits.
  • Review and update existing permits to ensure compliance with local regulations.
  • Coordinate with contractors, engineers, and other stakeholders involved in the permitting process.
  • Maintain accurate records of all permits issued, including expiration dates and fees paid.
  • Attend meetings with regulatory agencies to discuss permitting issues or requirements.
  • Respond to inquiries from contractors or developers regarding permit-related matters.
  • Monitor changes in relevant laws and regulations that may affect the permitting process.
  • Process payments associated with permit applications and renewals.
  • Work effectively in fast-paced environments.

Project Coordinator

W.A. Bentz Construction Inc.
07.2022 - 06.2023
  • Provided administrative support for department manager and executive.
  • Responsible for business logistics, such as billing, reporting, and purchasing.
  • Coordinated and facilitated all aspects of large development projects including permitting and planning projects.
  • Communicating with customers to provide updates on the status of their projects.
  • Tracks plan submissions through plan checking and permitting process to ensure timely response and turnaround time; prepares statistical reports to executive and/or department manager on a weekly/monthly basis for submission.
  • Coordinated with multiple City departments to track progress in permitting and planning.
  • Provides staff assistance to the department manager; makes presentations and acts as a company representative at various events; prepares and presents staff reports, division metrics, and other correspondence as appropriate and necessary to various audiences. Prepares a variety of written communications, including analytical reports, correspondence, and updates on relevant revisions to local ordinances, policies, and procedures that may affect current projects.
  • Coordinate with subcontractors to ensure timely completion of project tasks and adherence to project schedule.
  • Collaborate with internal and external stakeholders to ensure the successful completion of construction projects.
  • Partnered with local permitting offices to expedite construction timelines and clarify municipal requirements.
  • Tracked and advocated for approval of permits involving utility hookups and ROW requests.

Administrative Aide

City of Fort Lauderdale
02.2019 - 07.2022
  • Performs intake and processing of permit application, plans and supporting documentation for permitting required by the City of Fort Lauderdale.
  • Reviews for accurate, legible, and complete documentation with job specific supplement; notarizes approved documentation.
  • Assists customers in obtaining the correct number of applications based on the scope of work presented.
  • Calculates and processes permit application deposits, payments and related fees associated with the permitting process.
  • Processes payment of Cash, Check or Credit Card on related electronic system.
  • Balances accounts daily.
  • Prepares plans for routing to various disciplines specific to permit type.
  • Preps for recheck and revision and verifies approvals are completed prior to permit issue.
  • Communicates, advises, directs, accepts, and applies payments using a variety of software.
  • Updates and registers licensed contractors with the city per established guidelines and legal obligations.
  • Maintains an alphabetical file of all verified contractor registration documents as required.
  • Verifies property ownership through Broward County's Property Appraiser site.
  • Verifies contractor license, general liability insurance and workman's compensation are current.
  • Files and routes permit plan reviews.
  • Reviewed permitting applications to ensure alignment with evolving city ordinances and state-level regulatory standards.
  • Served as liaison between city departments and applicants to clarify code requirements and reduce rework.


Education

Diploma -

Miami Edison Senior High
Miami, FL
06.2002

Skills

  • Problem-solving
  • Customer service
  • Project coordination
  • Communication
  • Administrative support
  • Research abilities
  • Multitasking
  • Government Affairs
  • Right-of-Way (ROW) Permitting
  • Utility Coordination
  • Community Engagement
  • Regulatory Compliance
  • Public Policy Research
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Stakeholder Communications
  • Contract & Permit Negotiation

Timeline

Code Enforcement Officer

City of Coral Gables
01.2024 - Current

Self Employed

Self Employed Services
06.2023 - Current

Project Coordinator

W.A. Bentz Construction Inc.
07.2022 - 06.2023

Administrative Aide

City of Fort Lauderdale
02.2019 - 07.2022

Diploma -

Miami Edison Senior High

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