River Hanshaw
Clothier,WV
Summary
With a proven track record at Appalachian Tire, I excel in tire installation and customer service, enhancing shop efficiency and client satisfaction. My mentorship of junior technicians and development of vendor relationships underscore my teamwork and problem-solving abilities, contributing significantly to operational improvements and repeat business.
Overview
3
3
years of professional experience
Work History
Commercial Tire Technician
Appalachian Tire
06.2022 - 10.2024
- Served as a mentor and resource for junior technicians, helping to improve their skills and confidence in performing essential tasks.
- Ensured accurate billing information for clients by maintaining thorough records of all completed work orders.
- Developed positive working relationships with vendors to ensure smooth supply chain operations and timely delivery of required materials.
- Assisted in inventory management, ensuring optimal stock levels for various tire sizes and types.
- Improved workplace safety by conducting routine equipment inspections and maintenance tasks.
- Supported management in implementing new policies or procedures aimed at improving overall operations efficiency.
- Promoted a culture of safety within the workplace by adhering to established guidelines and reporting any potential hazards immediately.
- Educated customers on proper tire care and maintenance, resulting in increased customer loyalty and repeat business.
- Helped maintain a high level of shop efficiency by effectively delegating tasks among team members as needed.
- Enhanced customer satisfaction by providing efficient tire installation and repair services.
- Reduced vehicle downtime for clients by promptly diagnosing and resolving tire-related issues.
- Demonstrated strong problem-solving skills when faced with complex or unusual tire-related issues requiring creative solutions.
- Collaborated with team members to complete large-scale commercial tire projects within tight deadlines.
- Streamlined service processes by maintaining a clean, organized, and well-stocked work environment.
- Contributed to company growth through effective upselling of additional products and services.
- Consistently met or exceeded productivity goals while maintaining high-quality standards for all services performed.
- Performed wheel alignments, balancing, rotation services, resulting in improved vehicle performance for clients.
- Stayed current with industry trends and new products through ongoing professional development opportunities.
- Provided exceptional customer service by addressing inquiries, complaints, and concerns in a timely manner.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Maintained and managed tire and hardware inventory with regular stock assessments.
- Analyzed customer needs to recommend suitable tires for personalized requirements.
- Inspected and maintained equipment to limit operational disruptions.
- Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
- Maximized efficiency by coordinating changing and rotating of tires.
- Verified vehicle safety by testing batteries, performing oil changes and inspecting fluid levels.
- Sourced tires to meet customer quality and budget needs.
- Assisted team by keeping shop tidy, clean, and free of safety hazards.
- Repaired punctures by locating leaks, removing embedded objects, and patching holes.
- Identified problems and replaced worn tires on variety of vehicles.
- Tested tires for wear, balance and overall condition.
- Used shop machinery to balance tires and align vehicles for optimal performance.
- Utilized specialized tools and equipment to safely remove and install tires.
- Inflated tires to recommended pressure levels for tire and vehicle size.
- Assisted customers with selecting correct brand, type and size of tire for vehicle.
- Evaluated tire tread depth and air pressure to verify proper tire inflation.
- Educated customers about tire maintenance, repair and replacement.
- Replaced inner tubes and repaired side walls when warranted.
- Evaluated fluid levels, battery functioning, and vehicle leaks.
- Performed regular inspections of tire inventory and ordered new tires to maintain stock level.
- Road-tested vehicles to assess tire performance and identify additional issues.
- Checked, installed and repaired rotors, pads, and drums.
- Installed tire chains for winter driving conditions.
- Flushed and refilled radiators, alternators, and transmissions.
- Obtained quotes for tires from vendors and negotiated prices.
Tire Technician
Thornhill Ford
05.2021 - 06.2022
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Enhanced safety standards by conducting thorough inspections of tires and related components.
- Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Collaborated with team members to complete complex repair jobs effectively and efficiently.
- Maintained and managed tire and hardware inventory with regular stock assessments.
- Delivered outstanding service, addressing client concerns promptly and professionally.
- Increased efficiency with meticulous organization of tools and equipment in the workspace.
- Analyzed customer needs to recommend suitable tires for personalized requirements.
- Inspected and maintained equipment to limit operational disruptions.
- Ensured customer loyalty through exceptional service and expert advice on tire maintenance.
- Maximized efficiency by coordinating changing and rotating of tires.
- Facilitated strong communication among team members, fostering a positive work environment that encouraged collaboration.
- Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
- Promoted energy conservation by properly inflating tires according to manufacturer specifications.
- Demonstrated commitment to quality control, adhering strictly to company guidelines for tire installation procedures.
- Sourced tires to meet customer quality and budget needs.
- Streamlined workflow, maintaining clean and organized work areas for optimal performance.
- Minimized downtime with proactive identification of potential issues during routine inspections.
- Expanded technical knowledge by staying current on industry trends, technology advancements, and best practices.
Education
High School Diploma -
Scott High School
Madison WV05-2021
No Degree - Automotive Engineering
Boone Career And Technical Center
Foster, WV05-2021
Skills
- Tire installation
- Wheel balancing
- Power tool operation
- Hand tool proficiency
- Heavy lifting
- Safety procedures
- Diagnostic skills
- Preventative maintenance
- Fleet inspection
- Commercial vehicle work
- Work order processing
- Air pressure adjustment
- Hydraulic jack operation
- Oil changes
- Tire mounting
- Punctuality
- Tire balancing
- Machinery operation
- Brake system service
- Facility cleaning
- Maintenance management
- Time tracking
- Fluid checks
- Troubleshooting
- Mounting expertise
- Brake repairs
- Pressure monitoring
- Parts lubrication
- Alignments experience
- Hand tools proficiency
- Diagnostic
- Vehicle repair
- Repair logging
- Rotation and balancing
- Brake system inspection
- New tire installation
- Universal joint servicing
- Leak repair
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Tire rotations
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Mechanical skills
- Machine operation
- Automotive diagnostics
- Active listening
- Effective communication
- Wheel removal
- Hand and power tool operation
- Adaptability and flexibility
- Verbal and written communication
- Cleaning skills
- Decision-making
- Battery replacement
- Detail-oriented
- Basic machine operation
- Battery checks
- Clean driving record
- Inspection skills
- Testing and troubleshooting
- Safe vehicle lifting
- Relationship building
- Customer relations
- Valve stem replacement
- Basic math skills
- Vehicle wheel mounting
- Deadline oriented
- Hand-eye coordination
- Tire damage assessment
- First aid knowledge
- Puncture sealing
- Equipment operation
Timeline
Commercial Tire Technician
Appalachian Tire
06.2022 - 10.2024
Tire Technician
Thornhill Ford
05.2021 - 06.2022
High School Diploma -
Scott High School
No Degree - Automotive Engineering
Boone Career And Technical Center
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