River Lintner
Tucson,AZ
Summary
Motivated Account Development Specialist with extensive customer service and sales experience. Friendly professional with a track record of driving sales and improving the customer buying experience. Recognized for sales performance, product proficiency and excellence in customer service. Equipped with a clear understanding of Account Development processes and sales techniques. Approachable and always happy to help a customer or colleague in need.
Overview
8
8
years of professional experience
Work History
Account Development Specialist
Curriculum Associates, LLC
Tucson, AZ
03.2021 - Current
- Keep detailed records of daily activities through Salesforce.
- Assist customers via live chat to answer questions and provide product details while customer is browsing company site.
- Present customers with products based on a needs analysis.
- Maintain current knowledge of evolving DOE processes and regulations.
- Identify new business opportunities through cold calling, marketing and Salesforce leads.
- Maintain proficiency of all product offerings.
- Maintain ability to effectively communicate product offerings and answer customer questions via virtual demonstrations.
- Assist field reps in generating new business by initiating targeted product campaigns and following a 5-touch contact log.
- Provide customers with price quotes in a timely manner
- Set prospective customers up with sample accounts.
- Generate and submit customer sample orders for customer product review.
New Business Account Manager
State Farm
Marana, AZ
12.2018 - 03.2021
- Consistently hit between 110-120% of target new business development goals year over year.
- Evaluated leads obtained through direct referrals, lead databases and cold calling.
- Developed and maintained long-term relationships with policyholders and small business entities.
- Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
- Upsold additional products and services after identifying customer needs and requirements.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Created sources for continuous client referrals within community and with businesses through networking and relationship building.
- Built relationships with clients through active listening and consistency in solving client concerns.
Finance Manager
Royal Automotive Group
Tucson, AZ
02.2015 - 12.2018
- Responsible for closing a minimum of 10 car deals per month.
- Awarded "Salesman of the Month" 8 times over a 3 year period.
- Personally closed 12-20 car deals consistently month over month.
- Negotiated prices, terms of sales and service agreements.
- Presentation of optional extended warranties, asset protection, tire warranties, and many other products related to the purchase of a new vehicle.
- Responsible for responding to all customer inquiries in a timely manner.
- Maintained detailed account records and contact logs, as well as generating pipeline and account reports.
- Provide prompt answers to customers' questions on products, prices and availability, and emphasizing product features based on analysis of customers' needs.
- Complied with established internal controls and policies.
- Maintained and processed invoices, deposits and money logs.
- Trained new and existing staff members in various financial procedures to help each prepare for job requirements.
Sales Consultant
Good Feet
Tucson, AZ
05.2014 - 04.2015
- Answered customers' questions regarding the orthopedic system we sold, products, prices and availability.
- Efficiently emphasized product features based on analysis of customers' needs, and collaborated with colleagues to exchange selling strategies.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Maximized customer retention by resolving issues quickly.
Education
Associate of Science - Business Management
Pima Community College
Tucson, AZ12.2016
High School Diploma -
Rincon High School
Tucson, AZ2014
Skills
- Driven
- Dependable
- Organized
- Articulate
- Experienced in Salesforce, Microsoft office, DOMO, and ADP
- Time Management
- New Business Generation
- Product proficient
- Cross Selling
- Solution Selling
- Strong Closer
Timeline
Account Development Specialist
Curriculum Associates, LLC
03.2021 - Current
New Business Account Manager
State Farm
12.2018 - 03.2021
Finance Manager
Royal Automotive Group
02.2015 - 12.2018
Sales Consultant
Good Feet
05.2014 - 04.2015
Associate of Science - Business Management
Pima Community College
High School Diploma -
Rincon High School
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