River Moore

Member Services Excellence:

• Provides enthusiastic, professional, and prompt service to both members and prospective members, fostering a positive experience at RBFCU.
• Demonstrates a commitment to quality and courtesy in every interaction, ensuring a high level of customer satisfaction.

Transaction Processing:

• Processes a diverse range of face-to-face transactions with precision while maintaining strict control of cash and negotiable instruments in full compliance with policies, procedures, and regulatory laws.

Member Engagement and Account Management:

• Qualifies members effectively, contributing to the opening, updating, and closing of accounts while maintaining a current, comprehensive understanding of the RBFCU Membership and Account Agreement.
• Assists members with needs that involve collaboration with other internal departments, such as Consumer Lending, Mortgage, and Credit Union Service Organizations, adhering to all relevant policies, procedures, and regulatory laws.

Documentation and Reporting:

• Prepares various teller reports with accuracy and attention to detail.
• Maintains accurate records of all transactions according to established procedures.

Cross-Selling and Product Knowledge:

• Actively engages with members and prospective members by cross-serving products and services.
• Meets incentive goals through a comprehensive understanding of product benefits and features, ensuring effective communication of these advantages to members.

Aviation Operations:

• Orchestrated the seamless loading and unloading of aircraft cargo, enhancing operational efficiency and precision.
• Executed meticulous pre-flight and post-flight inspections, ensuring peak performance of aircraft and systems.
• Enforced stringent compliance with aviation regulations through thorough scrutiny of cargo and passenger placement.

Weight and Balance Expertise:

• Calculated and documented aircraft weight and balance using a blend of manual and electronic methodologies, maintaining precision and compliance with aviation standards.
• Applied advanced analytical skills to interpret charts and utilize cutting-edge computer systems for precise load weight calculations in aircraft compartments.
• Utilized mathematical proficiency to compute the aircraft center of gravity, ensuring meticulous placement and balancing of cargo for optimal flight performance.

Administrative Excellence:

• Conducted personnel, clerical, and administrative duties crucial for the squadron fiscal shop's day-to-day operations.
• Created and processed over 500 travel authorizations, facilitating efficient aircrew travel and mission completion.
• Processed and reconciled delinquent payments to travel cards, enhancing financial accuracy and contributing to streamlined flight operations.
• Reviewed and processed 500+ travel vouchers, facilitating timely reimbursement of aircrews' travel expenses with a focus on accuracy and compliance with travel policies.