River Stern-Carney
Lyndonville,VT
Summary
Organized and dependable candidate successful at managing and prioritizing multiple tasks with a positive attitude. People focused and empathetic approach at problem problem solving for best outcomes. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Office Manager
Dr. Frederick A. Jensen
04.2024 - 01.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Worked with state and private insurances.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Streamlined document handling and processing, reducing turnaround time for patient inquiries and requests.
Social Services and Activities Assistants
Shelton Health And Rehabilitation Center
11.2023 - 04.2024
- Arranged transportation and appointments for residents.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Coordinated appointments between clients and essential service providers while remaining sensitive to individual scheduling constraints.
- Enhanced client satisfaction by providing timely and accurate information on available social services programs.
- Increased social interaction among residents through facilitating group activities and fostering a sense of community.
Recreation Director
St. Johnsbury Health And Rehabilitation Center
09.2022 - 09.2023
- Provided emotional support to family members, ensuring safety and well-being of loved ones.
- Incorporated resident feedback to assist in quality improvement efforts and boost resident satisfaction scores.
- Assisted residents with problems or complaints and completed associated/mandated administrative tasks.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Developed monthly life enrichment calendar and published electronically and in print.
- Attended care plan meetings and created care plans through Point Click Care that were individualized to residents needs and preferences.
- Supervised four person Activities Assistant team and conducted performance evaluations.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Partnered across departments to run smooth, professional events and activities.
- Kept patient and employee records that were held in compliance with state and federal regulations.
Para Educator
Twinfield Union School
07.2022 - 09.2022
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Collaborated with teachers to help with classroom and workload management.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Monitored student classroom and outdoors activities to promote student safety.
- Instructed small groups of students in basic concepts such as alphabet, shapes, and color recognition.
Activities Assistant
St. Johnsbury Health And Rehabilitation Center
12.2021 - 07.2022
- Engaged residents through events, small groups, and personal attention.
- Provided emotional support and companionship to improve quality of life for residents.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Evaluated supplies and requested purchases to meet activity plans.
- Assisted in preparing recreational materials and supplies for each activity.
- Transported and escorted program participants to and from activities and on field trips.
- Factored-in abilities, needs and interests of participants in development of events and programs.
Receptionist
Bean's Homes/ New England Home Crafters
09.2020 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
Education
Bachelors Of Science - Anthropology
Southern New Hampshire University
Hooksett, NH12.2023
Bachelor of Science - Anthropology
Northern Vermont University
Lyndonville, VT12-2023
Skills
- Safety Requirements
- Active Listening
- Office administration
- Adaptability
- Program Oversight
- Community Safety
- Critical Thinking
- Communication
- Relationship building
- Employee Appreciation
- Data entry
Additional Information
- Co-led employee appreciation committee for staff of over 80 people.
- Voted employee of the month multiple times.
Timeline
Office Manager
Dr. Frederick A. Jensen
04.2024 - 01.2025
Social Services and Activities Assistants
Shelton Health And Rehabilitation Center
11.2023 - 04.2024
Recreation Director
St. Johnsbury Health And Rehabilitation Center
09.2022 - 09.2023
Para Educator
Twinfield Union School
07.2022 - 09.2022
Activities Assistant
St. Johnsbury Health And Rehabilitation Center
12.2021 - 07.2022
Receptionist
Bean's Homes/ New England Home Crafters
09.2020 - 06.2021
Bachelors Of Science - Anthropology
Southern New Hampshire University
Bachelor of Science - Anthropology
Northern Vermont University
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