Sabrina Rivera
Cleveland,OH
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
6
6
years of professional experience
Work History
Assistant Branch Manager
Dollar Bank
Cleveland, OH
02.2023 - 05.2023
- Managed branch size of over $200,00 in deposits and team of 12 full and part-time employees.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Compiled financial data to comply with budget.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Reviewed credit applications for risk factors and credit worthiness.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Implemented process improvements to increase productivity.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Package Handler
UPS
Middleburg Heights, OH
07.2022 - 02.2023
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Assembled, sealed, and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Used hand-held scanners and physical logs to accurately track item movements.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Followed verbal and written instructions to properly move and ship products.
- Maintained accurate records of incoming and outgoing packages and shipments for future reference.
- Communicated regularly with supervisors to provide information on delays and issues with shipments.
- Stored and secured packages in designated areas to prevent damage and theft.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Proved successful working within tight deadlines and a fast-paced environment.
- Followed safety regulations to maintain safe work environment.
- Assisted in receiving, stocking and distribution of merchandise.
- Loaded Trucks in various weather conditions inside and outside of warehouse.
Assistant Manager
Aldi
Seven Hills, OH
05.2017 - 05.2022
- Mentored team members to enhance professional development and accountability in workplace.
- Reviewed sales and gross profit report to assess company efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Developed strategy to increase sales and drive profits.
- Monitored security to protect employees, customers and property.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unsatisfied customers.
- Unloaded and loaded pallets for freezer and cooler with temps ranging from -10 Degrees to 38-55 Degrees.
Education
Bachelor of Science - Pre-Law/Criminal Justice
Bowling Green State University
Bowling Green, OH 05.2001 -
High School Diploma -
Cleveland Central Catholic
Cleveland, OH 05.2001 -
Skills
Audit Preparation
Relationship Building and Management
Loan Application Evaluation
Financial Software
Banking
Client Relationship Management
Cash Handling
Annual Budget Development
Sales Management
Employee Scheduling
Budget Control
Operations Management
Team Development
Loans
Staff Development
Staff Management
Account Management
Operational Efficiency
Google Drive
Financial Advising
Sales Expertise
Product and Service Knowledge
Cost Reduction
Recruiting and Interviewing
Task Delegation
Employee Performance Evaluations
Schedule Oversight
Workload Management
Staff Training and Development
Negotiation
Strategic Planning
Retail Operations Management
Employee Performance Evaluation
Marketing Knowledge
Performance Reviewing
Budgeting and Finance
Sales Strategies
Customer Relations
Orientation and Training
Team Motivation
Business Administration
Money Handling
Financial Management
Consulting
Policy Enforcement
Sales Reporting
Promotional Planning
Retail Operations
Timeline
Assistant Branch Manager
Dollar Bank
02.2023 - 05.2023
Package Handler
UPS
07.2022 - 02.2023
Assistant Manager
Aldi
05.2017 - 05.2022
Bachelor of Science - Pre-Law/Criminal Justice
Bowling Green State University
05.2001 -
High School Diploma -
Cleveland Central Catholic
05.2001 -