Summary
Overview
Work History
Education
Skills
Timeline
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Sabrina Rivera

Cleveland,OH

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

6
6
years of professional experience

Work History

Assistant Branch Manager

Dollar Bank
02.2023 - 05.2023
  • Managed branch size of over $200,00 in deposits and team of 12 full and part-time employees.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Compiled financial data to comply with budget.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
  • Reviewed credit applications for risk factors and credit worthiness.
  • Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
  • Demonstrated knowledge of branch financial products, loans and lines of credit.
  • Implemented process improvements to increase productivity.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.

Package Handler

UPS
07.2022 - 02.2023
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Followed verbal and written instructions to properly move and ship products.
  • Maintained accurate records of incoming and outgoing packages and shipments for future reference.
  • Communicated regularly with supervisors to provide information on delays and issues with shipments.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Followed safety regulations to maintain safe work environment.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Loaded Trucks in various weather conditions inside and outside of warehouse.

Assistant Manager

Aldi
05.2017 - 05.2022
  • Mentored team members to enhance professional development and accountability in workplace.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Created employee schedules to align coverage with forecasted demands.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Developed strategy to increase sales and drive profits.
  • Monitored security to protect employees, customers and property.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained professional demeanor by staying calm when addressing unsatisfied customers.
  • Unloaded and loaded pallets for freezer and cooler with temps ranging from -10 Degrees to 38-55 Degrees.

Education

Bachelor of Science - Pre-Law/Criminal Justice

Bowling Green State University
Bowling Green, OH
05.2001 -

High School Diploma -

Cleveland Central Catholic
Cleveland, OH
05.2001 -

Skills

Audit Preparation

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Timeline

Assistant Branch Manager

Dollar Bank
02.2023 - 05.2023

Package Handler

UPS
07.2022 - 02.2023

Assistant Manager

Aldi
05.2017 - 05.2022

Bachelor of Science - Pre-Law/Criminal Justice

Bowling Green State University
05.2001 -

High School Diploma -

Cleveland Central Catholic
05.2001 -

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