Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riveria Dorr

Albany,Oregon

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Operations Manager II

Good Samaritan Regional Medical Center
12.2020 - Current
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
  • Ensured Clinicians Licensure's and Credentialing were current.
  • Managed 39 providers and a staff of 26
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Clinic Front Office Supervisor

Good Samaritan Regional Medical Center
09.2016 - 11.2020
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Promoted positive work environment by fostering teamwork among front office and back office staff members.
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.

Clinic Patient Account Analyst

Good Samaritan Regional Medical Center
04.2013 - 08.2016
  • Collaborated with customers to resolve disputes.
  • Maintained office inventory and organized supplies for efficiency and expected needs.
  • Responded to patient, family and external payer inquiries.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Obtained Medical Benefits for Primary Care and Mental Health
  • Worked with outside entities to resolve issues with billing, claims, and payments.


Medical Office Receptionist

Good Samaritan Regional Medical Center
10.2008 - 03.2013

Education

No Degree - Business Administration

Knapp College of Business
Tacoma, WA

Skills

  • Training Management
  • Records Organization and Management
  • Project management abilities
  • Performance Management
  • Teamwork and Collaboration
  • Staff Training
  • Problem-Solving
  • Continuous improvements

Timeline

Operations Manager II

Good Samaritan Regional Medical Center
12.2020 - Current

Clinic Front Office Supervisor

Good Samaritan Regional Medical Center
09.2016 - 11.2020

Clinic Patient Account Analyst

Good Samaritan Regional Medical Center
04.2013 - 08.2016

Medical Office Receptionist

Good Samaritan Regional Medical Center
10.2008 - 03.2013

No Degree - Business Administration

Knapp College of Business
Riveria Dorr