Riveria Dorr
Albany,Oregon
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Operations Manager II
Good Samaritan Regional Medical Center
Corvallis, OR
12.2020 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Facilitated smooth collaboration between departments through clear communication channels.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Ensured Clinicians Licensure's and Credentialing were current.
- Managed 39 providers and a staff of 26
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Clinic Front Office Supervisor
Good Samaritan Regional Medical Center
Corvallis, Oregon
09.2016 - 11.2020
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Promoted positive work environment by fostering teamwork among front office and back office staff members.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Standardized office structures and processes to promote collaboration and increased performance.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
Clinic Patient Account Analyst
Good Samaritan Regional Medical Center
Corvallis, Oregon
04.2013 - 08.2016
- Collaborated with customers to resolve disputes.
- Maintained office inventory and organized supplies for efficiency and expected needs.
- Responded to patient, family and external payer inquiries.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Obtained Medical Benefits for Primary Care and Mental Health
- Worked with outside entities to resolve issues with billing, claims, and payments.
Medical Office Receptionist
Good Samaritan Regional Medical Center
Corvallis, Oregon
10.2008 - 03.2013
Education
No Degree - Business Administration
Knapp College of Business
Tacoma, WASkills
- Training Management
- Records Organization and Management
- Project management abilities
- Performance Management
- Teamwork and Collaboration
- Staff Training
- Problem-Solving
- Continuous improvements
Timeline
Operations Manager II
Good Samaritan Regional Medical Center
12.2020 - Current
Clinic Front Office Supervisor
Good Samaritan Regional Medical Center
09.2016 - 11.2020
Clinic Patient Account Analyst
Good Samaritan Regional Medical Center
04.2013 - 08.2016
Medical Office Receptionist
Good Samaritan Regional Medical Center
10.2008 - 03.2013
No Degree - Business Administration
Knapp College of Business