Riveria Dorr
Albany,OR
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Operations Manager II
Good Samaritan Regional Medical Center
12.2020 - 03.2024
- Led team in reaching 5 star status for PCPCH
- Managed 39 providers and staff of 26
- Ensured clinicians licensure's and credentialing were current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Interacted well with customers to build connections and nurture relationships.
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Developed systems and procedures to improve operational quality and team efficiency.
Clinic Front Office Supervisor
Good Samaritan Regional Medical Center
09.2016 - 11.2020
- Standardized office structures and processes to promote collaboration and increased performance.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Delivered performance reviews, recommending additional training or advancements.
- Achieved high-quality service by maintaining open communication channels among team members.
Clinic Patient Account Analyst
Good Samaritan Regional Medical Center
04.2013 - 08.2016
- Improved patient billing accuracy by meticulously analyzing account records and ensuring proper coding procedures.
- Reduced claim denials by diligently reviewing insurance information and verifying coverage details before submitting claims.
- Enhanced revenue collection rates by implementing efficient follow-up strategies with insurance companies and patients.
- Maintained a high level of customer satisfaction by promptly addressing patient inquiries and resolving billing concerns.
- Served as a subject matter expert on billing regulations, providing guidance and support to other team members as needed.
- Assisted in training new hires, sharing best practices and contributing to a cohesive work environment within the department.
- Promoted a continuous improvement mindset within the department by regularly reviewing and updating existing processes for increased efficiency.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Responded to patient, family and external payer inquiries.
- Collected patient payments.
- Followed up with insurance companies.
- Collaborated with customers to resolve disputes.
Medical Office Receptionist
Good Samaritan Regional Medical Center
10.2008 - 03.2013
Education
No Degree - Business Administration
Knapp College of Business
Tacoma, WASkills
- Operational Reporting
- Revenue management
- Operations Management
- Problem-solving aptitude
- Motivational Leadership
- Workflow Planning
- Effective Multitasking
- Customer Service
Timeline
Operations Manager II
Good Samaritan Regional Medical Center
12.2020 - 03.2024
Clinic Front Office Supervisor
Good Samaritan Regional Medical Center
09.2016 - 11.2020
Clinic Patient Account Analyst
Good Samaritan Regional Medical Center
04.2013 - 08.2016
Medical Office Receptionist
Good Samaritan Regional Medical Center
10.2008 - 03.2013
No Degree - Business Administration
Knapp College of Business
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