Riverlark Scott
Tucson,Arizona
Summary
Experienced professional dedicated to advocating for clients and customers in diverse roles. Provides guidance, support, and exceptional customer service with a courteous and knowledgeable approach. Collaborative and effective communicator, consistently delivering a high level of client care and ensuring customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shipping Associate
Pak Mail Tucson/DKA
02.2024 - 10.2024
- Enhanced customer satisfaction by resolving shipping issues promptly and professionally.
- Coordinated logistics activities, including shipping, receiving, and transportation planning.
- Assembled and loaded orders onto trailers for shipping.
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
Case Manager
Addicted 2 Recovery
01.2023 - 02.2024
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
RSS Program Specialist
Hazelden
06.2020 - 12.2022
- Collaborated with clinical staff to develop individualized treatment plans using evidence-based practices tailored to each client''s specific needs.
- Reduced substance abuse among program participants by implementing targeted prevention strategies.
- Kept accurate and detailed records to track and document client progress.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
Education
High School Diploma -
Crawford Academy
Van Nuys, CA06-2006
Skills
- Organization and Multitasking
- Progress Evaluations
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Data entry
- Computer proficiency
- Team collaboration
- Call center experience
- Time management
Contact
Tucson, Arizona 85719
Certification
- Holistic Esthetician, Concentric Healing Institute- 2012
- Certified Recovery Support Specialist, AZ Complete Health- 2020
Volunteerism
Wingspan Community Center- Hot Meals Coordinator 2008
Coachella Valley Free Clinic- Volunteer Advocate 2013
Tikkun Olam Project- Volunteer 2023
SAAF- Syringe Access Program Volunteer 2024
Timeline
Shipping Associate
Pak Mail Tucson/DKA
02.2024 - 10.2024
Case Manager
Addicted 2 Recovery
01.2023 - 02.2024
RSS Program Specialist
Hazelden
06.2020 - 12.2022
High School Diploma -
Crawford Academy
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