RIVKAH LEVY
Stone Mountain,GA
Summary
Strategic and industrious Sales Representative offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration.
Overview
14
14
years of professional experience
Work History
Account Executive
Comcast Cable
Atlanta, GA
08.2016 - Current
- Utilize principles of sales and marketing to coach and develop Third-Party staffing to sell telecommunication products and services
- Manage and influence Third-party staffing of 15-20 personnel in retail locations (Wal-Mart, Best Buy, Target and Boost Mobile by demonstrating solid understanding of new and existing customer acquisitions
- Positively impacted sales cycle through resources and strategic planning that resulted in reaching 100K connects YOY
- Responsible for working and maintaining strategic partnership
- This includes relationships with Regional and General Managers
- Educated clients with diverse sales background to help maximize ROI
- Develop client focused ROI based solutions with sales plans that leverage strategic account planning skills emphasized on value base selling
- Used cross-functional channels with management to create Sales Quality team to combat key factors that contribute to overall success of sales channel
- Partner with retailers to execute in-store events to maximize effectiveness of market
- Manage and understand clients needs through weekly sales review and forecasting
- Analyze market and identify sales goals and KPIs relevant to business, including attract, convert, and retain clientele
- Manage supply chain by ensuring clients have adequate inventory
- Drive 8k-10k in revenue MOM using consultive selling techniques while continuing to increase points of distribution by prospecting new clients
- Exceeded sales quota consecutively over 110% achievement MOM
- Manage life-cycle of customer acquisitions including account maintenance
- Organized and developed trainings including Sales Quality analysis to help reduce churn and increase productivity.
Direct Sales
Comcast
Atlanta, GA
06.2015 - 08.2016
- Managed assigned territory to promote and sell Telecommunication services for consumers in single and multi-dwelling homes
- Increased revenue generating units by 120% YOY
- Work cross-functional with support teams to ensure timely fulfillment of services
- Used retention strategies to help decrease churn by 60% from customers seeking competitive offers
- Built and cultivated long-term quality relationships with over 50 clients by addressing needs and providing superior customer service
Sales Consultant
Allconnect Inc
Atlanta, GA
02.2014 - 06.2015
- Increased overall revenue by 60% from lower sales through effective salesmanship and great negotiation skills
- Utilized consultative selling techniques to present selling points, features and benefits while focusing on customer needs
- Effectively communicate and build relationships with customers to build loyalty and reduce churn by 50%
- Consistently reached monthly and quarterly sales objectives, while proving world class customer experience
- Utilized interpersonal skills to coach and mentor 10+ mentees; provide assistance with new hire orientation
- Stayed knowledgeable on latest telecommunications innovations and technological advancements through continuous training
Customer Marketing Specialist
Bank of America
Atlanta, GA
06.2013 - 02.2014
- Effectively and efficiently handled inbound marketing calls for promotions mailed by Bank of America to certain demographics
- Manage customer accounts while building loyalty and deepening relationships
- Utilized tools to track and measure output and input of campaigns
- Provided feedback; help with development of future promotions and products
- Coordinated communications to ensure execution of campaigns were handled properly resulting in 100% achievement
- Saved customers costly fees by implementing cost-saving initiatives that addressed long-standing problems
Inbound Sales/Retention Representative
Cox Communications
Pensacola, FL
01.2009 - 03.2013
- Effectively and efficiently handled over 50 inbound customer sales and retention calls for Cox Communications' Florida and Middle Georgia systems; in addition to, generating and retaining recurring revenue through acquisition and retention of customers by utilizing programming and technical expertise, active listening skills and rapport-building techniques, focusing on adding/building value and making appropriate recommendations to customer in regard to video, data and voice service needs
- Built and ensured customer loyalty and satisfaction by assisting customers – via telephone and Internet – and took ownership of and resolved wide variety of escalated issues related to their Cox Communications products and services, in addition to effectively differentiating Cox products from competitor products
- Comprehended and utilized Cox processes to find effective resolutions for out-of-the-ordinary customer circumstances, while also reinforcing established company policies regarding customer contact to ensure consistency with other departments
- Established, maintained and retained clients by managing account services, conducting frequent quality checks and originated internal and external follow-up communications to ensure quality customer service and consumer satisfaction
- Actively supported and promoted mission, goals and corporate culture of Cox Communications by assisting sales representatives improve sales techniques and product knowledge via informal coaching sessions; in addition to utilizing organizational expertise to delegate various departmental responsibilities and providing leadership within department as needed by Sales Supervisor
Education
Bachelor of Science - Business Administration
Columbia Southern University
Orange Beach12.2012
Skills
- Sales Quota Management
- Salesforce CRM, Tableau, Microsoft Suite
- Strategic Selling
- Supply Chain Experience
- Time Management
- Lead Generation
- Account Management
- Negotiation
- Teamwork and Collaboration
- Product and Service Management
- Excellent Written and Verbal Communication
- Engaging with Diverse Customers
- Account Development
- Retention Strategies
- Customer Relations
Accomplishments
- Achieved 100K connects less than 1 yr through effectively helping with implementation of quality sale assurance process.
- Multiple Elite Gold Member resulting in over 130% goal attainment
Timeline
Account Executive
Comcast Cable
08.2016 - Current
Direct Sales
Comcast
06.2015 - 08.2016
Sales Consultant
Allconnect Inc
02.2014 - 06.2015
Customer Marketing Specialist
Bank of America
06.2013 - 02.2014
Inbound Sales/Retention Representative
Cox Communications
01.2009 - 03.2013
Bachelor of Science - Business Administration
Columbia Southern University
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