Rivkah Saenz
Boca Raton,FL
Summary
Accounts receivable professional committed to high standards and delivering results. Extensive experience with managing receivables, reducing delinquency rates, and improving financial processes. Known for strong team collaboration and adaptability to changing business needs, leveraging skills in financial analysis and customer relations. Finance professional with extensive experience in accounts receivable management, known for optimizing collection processes and improving cash flow. Proven ability to foster collaboration and adapt to changing priorities, ensuring team consistently achieves results. Expertise in financial analysis and compliance, coupled with strong organizational and interpersonal skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
AR Supervisor
CELSIUS INC
03.2021 - 09.2024
- Manage AR team performance in daily tasks as to resolve blockers from impacting company's cash flow.
- Improve processes and quality of services provided to the customers including collection's efforts.
- Drive development of metrics to establish success toward goals and the reporting tools to support them.
- Support the A/R manager in the hiring, mentoring, and performance evaluations of A/R employees.
- Assist in the development of AR Procedures and process implementation.
- Account Reconciliation on major accounts including international customers.
- SOX control management for internal and financial audits.
- Optimized the invoicing process through regular review of procedures and implementation of improvements as needed.
- Coordinated with legal counsel on escalated collection cases, ensuring proper handling and compliance with applicable laws and regulations.
- Improved cash flow by diligently monitoring aged receivables and taking appropriate collection actions as needed.
- Assisted in month-end closing activities, ensuring accurate financial reporting and timely reconciliations.
- Analyzed financial statements for creditworthiness assessment, supporting informed decision-making on extending credit lines or pursuing collections efforts.
- Leveraged data analytics tools to identify trends in customer payment patterns, informing targeted collections strategies.
Consumer Relations Mgr/Sales Admin/Office Mgr
CELSIUS INC
02.2019 - 03.2021
- Aid consumers' questions on Celsius products
- Work closely with quality assurance department on FDA regulations and more.
- Assist in managing Sales Budget and different projects for sales organization.
- Managed various projects within the sales organization.
- Started and Managed $20 Mil cooler program for the company (Financial Assets)
- Billing- (PO and Invoice Match)
- Product Set Up in various platforms such as 1WS, Syndigo.
- Manage Office, Supplies, Coordinate smalls company events.
- Assisted sales departments in retaining key clients by providing exceptional support during the resolution of consumer-related issues.
- Leveraged industry best practices to optimize workflows within the Consumer Relations department, increasing efficiency without sacrificing quality service delivery.
- Drove continuous improvement within the organization by consistently reviewing and updating policies, procedures, and best practices concerning consumer relations management.
- Implemented comprehensive training programs to improve team performance in handling consumer relations tasks.
- Analyzed consumer feedback data, identifying trends and areas for improvement.
- Established strong relationships with key stakeholders within the organization to ensure alignment of goals and objectives related to consumer relations management.
- Supported marketing initiatives by gathering accurate consumer intelligence information from various channels, such as social media or direct surveys.
- Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.
Customer Service Assistant Manager
ASR
04.2018 - 12.2018
- Worked closely with Customer Service Manager on SOPs for department
- Troubleshooting difficult situation and aid both customers, and team members when needed.
- Collected money from customer, and process contracts for new customers
- Supervise Customer Service department (10 people).
- Run Daily reports of metrics for the department; identifying blockers and Analyze data.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Trained new employees on company procedures, products, and best practices in customer service.
Customer Service Representative/ Claims Representative-Adjuster
Nation Save Drivers
12.2016 - 04.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Lead Clerk/Customer Service
Shop Rite
09.2012 - 06.2016
- Mentored junior clerks, providing guidance on best practices and improving overall team performance.
- Improved customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Served as point of contact for external vendors, maintaining strong relationships to ensure seamless service delivery.
Education
Psychology/General Studies -
Capital Community College
HartfordHigh School Diploma -
Hartford Public High School: Nursing Academy
Hartford, CT01.2012
Skills
Strong Communication Skills
Administration and Operations
Coaching and Mentoring
Analytical Thinking
Operations Management
Scheduling and calendar management
Administrative Procedures
MS Office Suite
Record-keeping
Project Management
Work Delegation
Performance monitoring
Administrative Management
Performance Metrics Monitoring
Payment reconciliation
Invoice Processing
Accounts receivable management
ERP systems proficiency
Cash application
Dispute Resolution
Credit Control
Customer Account Maintenance
Collections experience
Customer Relations
Cash Management
Account Reconciliation
Account Analysis
Transaction Processing
Statement preparation
Problem-Solving
Customer Service
Attention to Detail
Multitasking and Organization
Reliability
Excellent Communication
Organizational Skills
Adaptability and Flexibility
Decision-Making
Team building
Data Entry
Leadership Development
Office Management
Certification
- Accredited Accounts Receivable Manager- Institute of Finance and Management -January 2024
- Fundamentals Project Management - Google -March 2024
- Leadership Bootcamp - FAU- 2023
Languages
Spanish
Native or Bilingual
Timeline
AR Supervisor
CELSIUS INC
03.2021 - 09.2024
Consumer Relations Mgr/Sales Admin/Office Mgr
CELSIUS INC
02.2019 - 03.2021
Customer Service Assistant Manager
ASR
04.2018 - 12.2018
Customer Service Representative/ Claims Representative-Adjuster
Nation Save Drivers
12.2016 - 04.2018
Lead Clerk/Customer Service
Shop Rite
09.2012 - 06.2016
- Accredited Accounts Receivable Manager- Institute of Finance and Management -January 2024
- Fundamentals Project Management - Google -March 2024
- Leadership Bootcamp - FAU- 2023
Psychology/General Studies -
Capital Community College
High School Diploma -
Hartford Public High School: Nursing Academy
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