Rivky Saks
Brooklyn,NY
Summary
Friendly, empathetic, and skilled communicator with extensive experience in customer service and sales. Proven ability to resolve complex issues, manage high-escalation situations, and build lasting relationships that drive customer satisfaction and loyalty. Recognized for excellent communication skills, proactive problem-solving, adaptability, and meticulous attention to detail.
Additionally, I built and led the claims department from the ground up, independently managing all operations and process design. Oversaw insurance claims from filing to reimbursement, handled complex administrative tasks, and consistently met tight deadlines by making fast, effective decisions that balanced customer and company priorities.
Overview
3
3
years of professional experience
Work History
Customer Service Rep/ Sales Rep/ Head of LMC
EZContacts.com
09.2022 - 12.2025
- Resolved customer inquiries via phone, email, and chat to ensure satisfaction and retention.
- Provided product knowledge support, guiding customers through purchasing decisions effectively.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Satmer
Skills
- Service excellence
- Effective listening
- Problem-solving skills
- Negotiation skills
- Sales experience
- Escalation management
- Computer proficiency
Accomplishments
My most significant achievement at EZContacts was the successful establishment of an LMC Claims Department from the ground up. I meticulously managed every aspect of this endeavor, which included filing claims with insurance providers, diligently following up with customers, a lot of critical thinking under time pressure and ensuring that resolutions aligned with both the company’s objectives and client needs.
Timeline
Customer Service Rep/ Sales Rep/ Head of LMC
EZContacts.com
09.2022 - 12.2025
High School Diploma -
Satmer