Rivy Shearer
Bella Vista,AR
Summary
Dynamic professional with proven expertise in program management and customer service, focused on streamlining operations and enhancing employee performance. Skilled in project coordination and implementing strategies that drive engagement and customer satisfaction. Committed to achieving organizational goals through innovative solutions and measurable results.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Administrative Assistant
Aviation Medical Specialists
01.2024 - 01.2025
- Scheduled appointments and addressed queries through phone and email communication.
- Conducted data entry across multiple government data systems.
- Administered EKG tests, performed eye and ear examinations, and recorded vital signs as required.
Office/HR Manager
The Frager Law Firm
01.2023 - 01.2024
- Oversaw daily operations of midsize law firm, ensuring facility maintenance and IT support.
- Supervised admin, accounting teams, and receptionists to guarantee efficient scheduling and communication.
- Monitored employee hours and PTO for accurate payroll processing.
- Administered employee insurance and retirement benefits.
- Streamlined hiring, onboarding, and off-boarding processes for improved workforce management.
- Managed monthly invoicing and collections of outstanding retainers to maintain cash flow.
- Recorded employee grievances and facilitated conflict resolution among staff members.
General Manager
School of Rock
01.2021 - 01.2023
- Oversaw daily operations of client-facing business, enhancing employee training and management.
- Implemented customer service strategies to improve satisfaction and retention.
- Directed local and digital marketing efforts to drive sales and business growth.
- Developed and executed curriculum initiatives aligned with educational standards.
- Planned and organized events to engage clients and promote services.
- Monitored employee performance, addressing issues to prevent negative customer impact.
Fitness/Membership Specialist
Salvation Army Kroc Center
01.2021 - 01.2022
- Supervised 10 to 35 fitness associates, childcare workers, and lifeguards to guarantee safe completion of duties.
- Trained new hires on equipment maintenance, customer service, and cleaning protocols.
- Conducted fitness orientations and assessments for new members to enhance the onboarding experience.
- Managed member check-ins, facility tours, and enrollment processes for guests efficiently.
- Monitored equipment maintenance and resolved technical issues promptly.
- Filed incident reports to uphold safety standards and operational integrity.
- Ensured rigorous cleaning standards were maintained throughout facility for hygienic conditions.
Fitness/Membership Associate
Church Health YMCA
01.2021 - 01.2022
- Ensured safety and optimal results by assisting members during gym usage.
- Checked in members and enrolled new participants, enhancing overall facility access.
- Conducted youth fitness orientation for children aged 10-16 on safe equipment usage.
Copywriter
Neon Canvas
01.2019 - 01.2021
- Wrote copy to advance brand messaging to reach and capture the target audience's interest and drive engagement.
- Wrote social media and email marketing content and utilized best practices for SEO optimization and UX design.
- Completed thorough research into assigned topics to write authoritatively and completely.
- Evaluated project requirements and content standards for each project to produce copy aligned with the creative structure and client goals.
- Managed competing deadlines with efficiency.
Music Department Head - Certificate Program
Visible Music College
01.2017 - 01.2018
- Created curriculum for Music Theory, Aural Theory, and Piano Proficiency courses to support non-traditional students in a one-year certificate program.
Academic Support and Writing Lab Coordinator
Visible Music College
01.2017 - 01.2018
- Developed writing lab curriculum and academic support strategies.
- Helped students learn study skills and acted as a mentor for students, assisting them in determining and achieving their goals.
Education
Master of Arts - English Literature
Southern New Hampshire University
Manchester, NH01.2018
Bachelor of Arts - Modern Music - Songwriting and Composition, Minor in Audio Production
Visible Music College
Memphis, TN01.2016
Skills
- Customer service
- Team leadership
- Facility upkeep
- Program management
- Administrative efficiency
- Project coordination
- Social media strategy
Certification
ACSM Certified Personal Trainer
Timeline
Administrative Assistant
Aviation Medical Specialists
01.2024 - 01.2025
Office/HR Manager
The Frager Law Firm
01.2023 - 01.2024
General Manager
School of Rock
01.2021 - 01.2023
Fitness/Membership Specialist
Salvation Army Kroc Center
01.2021 - 01.2022
Fitness/Membership Associate
Church Health YMCA
01.2021 - 01.2022
Copywriter
Neon Canvas
01.2019 - 01.2021
Music Department Head - Certificate Program
Visible Music College
01.2017 - 01.2018
Academic Support and Writing Lab Coordinator
Visible Music College
01.2017 - 01.2018
Master of Arts - English Literature
Southern New Hampshire University
Bachelor of Arts - Modern Music - Songwriting and Composition, Minor in Audio Production
Visible Music College